Employee Services Advisor

• Energised by variety? Thrive in a role where no two days are the same.
• Skilled in job evaluation? Use JEMS to shape roles and drive impact.
• Ready to elevate your HR career in the dynamic world of aviation?

The Organisation
Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world's airspace and provision of aviation rescue firefighting services at Australia's busiest airports.

Our dynamic and diverse teams operate from locations across the country from bustling cities to regional and remote locations, including an island. We keep Australia's aviation industry safe every day of the year, both in the air and on the ground.

We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism.

We're shaping a once-in-a-century step-change. Given the emergence of new airspace users, new aerodromes, and a range of new crewed and uncrewed aircraft, we are working closely with our customers and the community, as we adapt our service offerings to cater to these new and diverse aviation participants, ensuring we continue to keep our skies safe while balancing our environmental and social responsibilities.

We encourage motivated individuals who love what they do, value a service- first mindset and embrace a challenge or two… to explore a career with Airservices.

Why Airservices?  We offer excellent opportunities, ongoing training throughout your career, and exceptional benefits.  You will collaborate with a diverse group of people while doing meaningful work that benefits the Australian community and visitors.

The Job & Team
As an Employee Services Advisor, you'll deliver high-quality, practical HR advice across the full employee lifecycle. Partnering with managers and people across diverse operational and corporate portfolios, you'll help foster a positive performance culture, lead job evaluations, and contribute to process improvements that elevate the employee experience and support business success. Join the Employee Services team where we're committed to fostering an inclusive and supportive workplace—where every team member is empowered to thrive and bring their best self to work.

This is a dynamic, employee and manager focussed role, where your employee life cycle expertise will shine as you drive engagement, positive workplace experiences, help shape people outcomes and achieve business success.

• Deliver consistent, high-quality HR advice across the employee lifecycle
• Guide managers on performance, fitness for duty, and development
• Conduct job evaluations using JEMS methodology and support position description reviews
• Respond to queries via HR ticketing system and maintain accurate records
• Support policy and procedure reviews
• Collaborate with stakeholders to deliver customer-focused outcomes
• Contribute to projects and continuous improvement initiatives
• Manage sensitive information in line with privacy and confidentiality standards

What You Bring

• Proven experience in HR advisory across diverse, complex organisations
• Skilled in performance management and fitness for duty support
• Proven experience in job evaluation methodologies such Mercer/Korn Ferry or JEMS trained
• Strong understanding of HR legislation, enterprise agreements, and policies
• Exceptional communication and stakeholder engagement skills
• Highly organised, detail-oriented, and adaptable to change
• Collaborative team player with a continuous improvement mindset

Desirable Qualifications

• Current certification as a JEMS evaluator, a qualification in Human Resources or a related field and/or exposure would be highly desirable.
• If not already certified as a JEMS evaluator, a willingness to undertake JEMS evaluation training to obtain certification is essential for appointment to this role.

This is a role for someone who thrives on variety of HR functions, connects people and processes, and brings clarity to complexity across the employee experience.

Please see the link below to view the full Position Description:
Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people.
Security Clearance
To be eligible to apply, you must be an Australian Citizen or a Permanent resident as an Airservices Background check is required for this role. Please refer to the
successful applicants will be required to undertake as part of the recruitment process.
Should you require any further information please contact Talent Acquisition Partner, Cortnie Taylor on

How To Apply
To apply for this position please lodge an application online before
Applications close 11.55 pm (AEST) 18 Sept, 2025
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