Client Service Officer

About the Role

Catholic Homes is seeking an experienced Client Service Officer - Service Delivery to provide essential administrative and operational support to ensure the efficient delivery of high-quality home care services. This is a part-time position, 0.6FTE, and is based at our Burswood Road office.

This position supports both recruitment and onboarding and daily service operations working closely with internal stakeholders, particularly the scheduling team, to help manage and maintain workforce efficiency, compliance, and performance. As a key point of contact for support workers, the role also helps facilitate seamless roster function, training, and equipment logistics.

Our Home Care team builds lasting relationships with our clients so that they may stay at home or get out into the community to do the things they enjoy.

Key responsibilities of the role include:

• Demonstrate Corporate Ethos: Uphold Catholic Homes' Vision, Values, Code of Conduct, and "Care with Purpose" model; actively participate in continuous improvement and quality initiatives; support feedback processes for residents and staff.
• Coordinate Recruitment and Admin Support: Manage Seek job applications, pre-screen candidates, schedule interviews and appraisals, and respond to recruitment-related queries via email and phone.
• Manage Training and Equipment Logistics: Book mandatory and ad-hoc training, coordinate PPE/uniform distribution, and support IT equipment ordering and retrieval for support workers.
• Support Service Delivery Operations: Collaborate across teams to resolve roster issues, update leave and availability, track compliance, respond to feedback, and ensure efficient resource allocation.
• Ensure Compliance and Reporting: Follow organisational policies, elder abuse guidelines, maintain confidentiality, participate in audits and training, and contribute to continuous service quality.
• Promote Workplace Health & Safety: Maintain a safe environment through proper equipment use, manual handling, reporting hazards, understanding emergency procedures, and following safety protocols.

To be successful for this role you will have:

• Strong administration experience and a passion for customer service
• Excellent organisational and time management skills
• Ability to multitask and a fast learner
• Outstanding and positive telephone manner
• Well-developed interpersonal and communication skills
• Procurement/purchasing experience
• Ability to work co-operatively in a fast-paced team environment with limited supervision at times
• Intermediate to advanced skills in Microsoft Office including Word and Excel for data input
• Ability to work in a values-driven organisation
• Flexibility to work within a team with a can-do attitude
• A current National Police Clearance
• Previous support worker experience (desirable)

Benefits and Perks:

• Ability to Salary Package - Meaning you pay less tax and have more take-home money to spend
• Paid blood donor leave
• Comprehensive induction program and ongoing professional development.
• Close to public transport
• Employee Assistance Program (free confidential counselling service)

Company

Caring for Western Australians for over 50 years, Catholic Homes is a leading not-for-profit comprehensive aged care provider. We pride ourselves on providing a workplace that reflects our values of joy, love and hospitality.

Catholic Homes' 'Care with Purpose' model, based on the Montessori principles, advocates being active and independent for as long as possible.

We have six Residential Care facilities, with four located alongside a Retirement Village.

Our Home Care service across Perth and Regional WA is tailored to suit individual needs of those living in the community.

Catholic Homes is an inclusive organisation welcoming all faiths and backgrounds.

Catholic Homes' innovation and proactive approach to aged care has won us numerous awards including the 2020 Institute of Hospitality In Health Care's (IHHC) Brightest Star Award and Better Practice Award for its Circle of Men project.

To apply

Please note successful candidates are required to attend a 3-day orientation and induction program, held on Mondays, Tuesdays and Wednesdays at the start of employment.

Applicants must have the right to live and work in Australia.

Applicants must obtain a valid National Police Clearance before commencing employment.

Please note Catholic Homes does not provide sponsorship to employees.

For more information on working with Catholic Homes please