Contract Administration and Helpdesk Assistant

5 days ago

Southbank, Victoria, Australia BGIS Full time $45,000 - $65,000 per year

Job Description
Contract Administration & Help Desk Assistant - Southbank, VIC
Location:
Southbank, Melbourne VIC

Company:
BGIS, Public Venue Sector

Employment Type:
Full-Time, On-Site, Monday - Friday

About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions to clients across various industries. We pride ourselves on maintaining high standards of safety, efficiency, and operational excellence.

Purpose of the Role
BGIS is seeking a detail-oriented and collaborative
Contract Administration & Help Desk Assistant
to join our team supporting operations at one of Melbourne's most prominent public venues . Based on-site in Southbank, this role plays a critical part in ensuring smooth venue operations through accurate data management, compliance reporting, and exceptional stakeholder communication.

Reporting directly to the Account leadership team, you will work closely with colleagues and clients to deliver reliable administration, reporting, and customer service support in a high-energy, fast-paced environment.

The ideal candidate will have excellent attention to detail, thrive on collaboration, and bring strong organisational and communication skills.
Key Responsibilities

  • Run and issue backup data and maintain updated contact lists
  • Assist with weekly, daily, monthly, and annual reporting (performance, utilities, safety, BCPs, etc.)
  • Support compliance tasks, including health and safety audits
  • Assist with financial tracking and asset register updates
  • Maintain and update policies and procedures
  • Provide cover for help desk operations when required (including occasional evenings/weekends with TOIL/overtime arrangements)
  • Provide clear communication and service to both internal teams and external stakeholders

Education, Experience & Skills
Essential:

  • Strong administration skills with exceptional attention to detail
  • Proficiency in Microsoft Office and confidence with data management/reporting
  • Excellent written and verbal communication skills with ability to engage across all levels
  • Customer service or call centre experience
  • Collaborative and adaptable team player

Desirable:

  • Financial administration experience
  • Experience in facilities, compliance, or reporting environments

Workplace Flexibility
This is a
full-time, on-site role (Monday to Friday)
based at a high-profile Southbank venue, with occasional evening or weekend coverage required as negotiated.

Why Join BGIS?
Key Benefits Include:

Free on-site parking & close to public transport

Work at one of Melbourne's most iconic public venues

High-energy, supportive, and diverse team environment

Career development pathways and ongoing training opportunities

Endorsed by Work180 as an employer of choice for women

How To Apply
If you are a proactive and detail-oriented
Contract Administration & Help Desk Assistant
looking to make an impact in a high-profile venue environment, we would love to hear from you

BGIS is an equal opportunity employer and we strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and people from culturally diverse backgrounds.

Eligibility
To be successful in the role, applicants must have full working rights in Australia.

Apply Now
Be part of a workplace that values diversity, safety, sustainability, and continuous innovation.

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