Expression of Interest: ICT Support Technician

Company Description
JB Hi-Fi Business is one of the fastest growing divisions of the JB Hi-Fi Group. We are the market leader in strategic technology procurement with an expansive portfolio including End User Compute, Mobile Devices, IT Hardware, Software Licensing, Networking and Data Centre Infrastructure plus AV Equipment. JB Hi-Fi Business also offers, in partnership with Telstra, a full suite of data and mobile services.

JB Hi-Fi Education is part of JB Hi-Fi Business and delivers a wide range of technology solutions and services specifically tailored to the Education sector.

*Benefits*
We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, and novated leasing.

• Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
• Growth mindset culture with a focus on individual skills and career development
• Continuous training opportunities with leading vendors – e.g. Lenovo, Cisco, Apple, HP, Microsoft.

Job Description
The purpose of the
ICT Support Technician/Specialist Technician
position is to be responsible for administration and maintenance of school network and ICT environments. In addition, identifying, escalating and managing issues through to resolution. This is open across our
regional areas only.

• Fulltime, Part Time and Casual positions available
• Work onsite in Victorian school environment as a technical specialist
• Work autonomously with a strong mentoring program
• Set hours Mon-Fri, no on-call, no weekend work

*Responsibilities*

• Server and Network administration
• Demonstrated networking knowledge, including but not limited to: VLAN, DNS, DHCP, and TCP/IP services
• Experience in virtualisation technologies such as VMware, Hyper-V and/or Citrix
• Hands on configuration and troubleshooting of hardware like servers, firewalls, switches and wireless infrastructure is an advantage
• Interpersonal skills & ability to explain technical concepts to stakeholders at all levels
• General computer hardware and software support
• Active Directory and Group Policy management and administration skills
• Service Desk and end user device support
• BYOD management and support
• Cloud MDM Management and Configuration
• Data Protection & Disaster recovery
• Onsite/Cloud deployment including but not limited to Windows, Apple and Chrome OS
• Technical document writing including instructional and training materials for leadership and users
• Strategic ICT planning with school leadership
• Maintenance of ICT network documentation

Qualifications
The successful candidate will require high level, advanced technical skills in:

• Tertiary education desirable (Cert 4 in IT Systems Administration or similar preferable)
• Experience in Cloudflare
• Certification in relevant technologies (eg. vCloud, MCSA, CompTIA)
• Previous ICT/Helpdesk experience within schools highly desirable

*Personal Attributes:*

• Motivated, self-starter - able to work autonomously, or as part of a team as the work dictates.
• Resourceful - able to find and research information to derive appropriate solutions to problems.
• A good communicator - able to clearly communicate using appropriate language to accommodate the stakeholder.
• Ability to troubleshoot through systematic processes of observation and elimination.

*The Following Attributes Will Be Highly Regarded:*

• Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
• Previous experience with planning, deployment and management of 1 to 1 user/devices in an enterprise environment.
• Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools' ICT Management.
• Prior experience supporting Specialist Technicians in delivering projects.

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
*The Following Attributes Will Be Highly Regarded:*

• Relevant experience in an educational setting, along with knowledge of wireless deployment and Department initiatives.
• Previous experience with planning, deployment and management of 1 to 1 user/devices in an enterprise environment.
• Demonstrates the ability to plan and run ICT professional development sessions and work collaboratively with the Schools' ICT Management.
• Prior experience supporting Specialist Technicians in delivering projects.

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply