Customer Relations Representative

Join IDEXX as a Customer Relations Representative – Make a Difference Every Day

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, purpose-driven environment? IDEXX is looking for a talented Customer Relations Representative to join our high-performing Customer Relations team

In this hybrid role working from our state-of-the-art Brisbane facility, reporting to the Customer Service Manager, you'll be the friendly and knowledgeable first point of contact for our veterinary customers—supporting them with our cutting-edge, market-leading diagnostic solutions. Your ability to build strong relationships and solve problems with empathy and efficiency will be key to ensuring every customer interaction is a positive one.

At IDEXX, you won't just be answering calls—you'll be making a real impact in the lives of animals and the people who care for them.

• Be a key team member in a diverse role assisting our customers and ensuring a premium level of support.
• You will manage the customer interface and assist in the effective resolution of customer enquiries.
• You will ensure accurate updating and tracking of all customer information and requests.
• Build customer loyalty and drive customer education through proactive and caring customer engagement.
• You will provide feedback to the business to assist with our improvement initiatives.
• Receive comprehensive training in IDEXX and our products and services.
• This is a full-time role, Monday to Friday within a rotating roster (hours between 7am and 8pm) with an occasional Saturday morning.
• Enjoy onsite or hybrid working arrangements with 3 days in office and 2 days from home with the understanding this may change in the future depending on business needs.

• You will have a passion for creating & delivering an exceptional customer experience while answering a high volume of daily calls & emails.
• Outstanding communication skills.

• An aptitude to learn, use initiative and be self-motivated whilst working in a team environment is essential.

• Will be a natural problem solver with an eye for detail and accuracy.

• You will possess a high level of computer literacy and be able to demonstrate sound problem-solving skills.
• An understanding of the veterinary environment, or scientific diagnostic services is desirable, although you will receive comprehensive training.

• Investment in professional development and career growth.
• Competitive annual bonus scheme and compensation review (for permanent employees).
• Be rewarded for your contributions through our Reward and Recognition Program.
• Enhanced bereavement leave for family and pets
• Free wellness programs, Fitness Reimbursements, Mental Wellness and Healthy Weight Programs– ability to earn points and prizes.
• Discounts on Pet Products and $500 per year towards diagnostic testing for your pets.
• Tenure recognition including days off and bonus payments for reaching key milestones.
• Contribute towards your charity of choosing through our One IDEXX program and paid volunteer days annually.
• We help pets lead fuller lives

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.  IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.