Receptionist / Customer Service

6 days ago

Brisbane, Queensland, Australia Manly Road Veterinary Hospital Full time $45,000 - $60,000 per year

Manly Road 24hr Veterinary Hospital

Manly Road Veterinary Hospital is seeking a positive and enthusiastic Client Support Professional to join our fabulous team on a Part-Time basis.  Our Client Support Team delivers excellent customer service, supports clients with information and manages a huge volume of calls for themselves and other teams within Manly Road Veterinary Hospital.

About the Role:

This role is primarily responsible for:

  • Managing a high volume of inbound and outbound calls.
  • Greeting clients and organising waiting room workflow.
  • Management of a busy email inbox.
  • Coordination and booking of appointments.
  • Liaison between clients and the clinical team.
  • Handling of cash, EFTPOS and 3rd party finance and insurance.
  • Requesting results, samples and other documents from third parties.

About You:

This is a challenging position as you will be a key member of the front of house team, directing client and patient traffic in our busy hospital.  We are looking for someone with a warm personality who can bring a positive, engaging and helpful attitude to the role and the team.

  • Experience in a similar, high volume receptionist position.
  • Intermediate level user of MS Office and booking programs.
  • Available to work evenings, weekends (1 in 3) and public holidays on a rotating roster.
  • The ability to remain professional while dealing with a diverse clientele.
  • Proven ability to take initiative and prioritise tasks accordingly.
  • Excellent customer service skills and professionalism.
  • A reliable, committed work ethic
  • Ability to demonstrate a resilient attitude.
  • Compassion and kindness a must.

What We Offer

In return, we offer continuous learning and development opportunities, regular staff activities, collaborative and supportive team and staff discounts.

How to Apply

Interested applicants are encouraged to submit their resume to 

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