Customer Service Coordinator
4 days ago
About our Organisation
AVK is a highly respected global business and one of the leading valve manufacturers in the water supply, wastewater, civil infrastructure, gas, fire protection and industrial sectors. The AVK Group operates more than 100 companies worldwide, supplying to more than 80 countries and employs around 5,300 people. AVK's core business is the design and manufacture of valves, hydrants, fitting, clamps, and accessories each complying with the highest standards of quality, safety, and durability. In addition to the products, AVK Smart Water systems provide digital solutions for AVK core products through intelligent IoT-based platform as a new way for asset owners to monitor water infrastructure.
AVK Australia is part of the Global AVK Group and responsible for the group's activities in the Oceania region (Australia, New Zealand, Papua New Guinea & Pacific Islands). AVK Australia is based in Wingfield, South Australia, with operations across Australia as well as New Zealand.
About this Opportunity
We are seeking a Customer Service Coordinator to join our team on a permanent, full-time basis. This role is a great opportunity for an individual looking to build on their customer service experience, develop new skills and contribute to delivering reliable service to customers in the civil and industrial sector.
Reporting to the Customer Service & Internal Sales Manager, this role will be responsible for:
- Assisting with technical sales enquiries involving prices, stock availability, outstanding orders, credit requests and any related quality issues.
- Processing of sales orders and data entry in a timely manner.
- Answering customer telephone enquiries.
- Building and maintaining strong and lasting relationship with customers.
- Responding to customer enquiries for stock or technical information in a timely manner.
- Liaising with product experts and other internal departments to find solutions to enquiries.
- Prompt processing and management of export orders.
About You
The ideal candidate will have the following skills and experience:
- Experience in a customer service role or similar, demonstrating the ability to manage multiple enquiries efficiently while maintaining high service standards.
- Excellent verbal and written communication skills, with experience in creating accurate written documents.
- Strong time management skills with the ability to work independently in a fast-paced environment.
- Great attention to detail
- A willingness to learn, grow, and develop new skills
- Ability to identify opportunities for process improvement and offer practical solutions to existing process.
- Proficient in using Microsoft Office Suite
- Experience with Microsoft Dynamics NAV is advantageous
- Experience on a technical product category is advantageous
This is an exciting career opportunity for a customer-focused individual looking to join a successful global business.
Salary for this role will be negotiated in line with skills and experience.
If this sounds like the job for you, then please apply now by submitting your CV and a covering letter, in Word format, addressing the selection criteria.
Visit our website to learn more about the company, or our global website to learn more about the AVK Group in general.
Applications will be reviewed immediately.
Please note we only accept individual applications, no CVs from recruitment agencies please.
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