Customer Support Technician

2 weeks ago

Brisbane, Queensland, Australia Nufarm Full time $60,000 - $80,000 per year

It's official. We're the #1 best place to work in Agriculture, Mining and Utilities awarded by @FinancialReview and @Inventium

Croplands - Driving efficiency with the latest innovations in spraying technology

Croplands has been designing and distributing agricultural spraying equipment for 50 years. As a Nufarm Limited company, we understand the challenges our customers face and we continually evolve to deliver quality spraying solutions to suit their individual needs.

At Croplands it is not good enough to simply sell a piece of machinery - we are firmly focussed on delivering a positive customer experience before, during and long after the sale. Our people are committed to this philosophy and we foster a culture that allows you to excel.

What is the role?

Based in our Toowoomba office at Dry Creek, we are looking to engage a Customer Support Technician to join our busy Customer Support team. You'll be responsible for providing high level technical support to customers requiring technical information by phone, email and in person.

What will you be doing?

Providing a high level of support to all customers, interaction teams and the wider team including: -

Providing phone/email support

Attending meetings including assistance where required with planning, documents, resources and issue resolution

Obtaining and collating information to assist the customer and interacting teams to easily access current information which will improve our customer experience

Providing regular and consistent focus on various technical and administrative tasks including but not limited to:

Completing weekly review and actions as required on customer concerns and cases, following resolutions to completion

Reviewing new product Parts Requirement by Location and Safety Stock levels according to inventory stocking policy

Establishing and maintaining technical support documentation including Kits and Parts lists.

Warranty claims review and reporting

Managing electronic components supply and repair including maintaining repairs database

What do you bring?

We are looking for a Customer Support Technician who is well versed in the administrative process of the sales environment and dealing with a high volume of diverse product lines or looking to grow and develop within the Customer Support space. You will have excellent written and verbal communication and follow up skills with the ability to develop and manage effective stakeholder relationships with suppliers and internal customers. A keen eye for detail is pivotal to success in the role with the ability to work across CRM systems.

If you want to be a part of a thriving, supportive environment and are inspired by the prospect of being a part of something bigger, we'd love to hear from you. Nufarm is proud to be recognised as an endorsed employer of choice for all woman by Work180 being awarded in the Top 6 best places to work in 2025.

Apply today and be part of our journey to shape the future of agriculture

A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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