Customer Service Officer

Our Company

Daikin has a solid history and reputation in holding its number 1 position in the global market for air conditioning.  The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.

At Daikin Australia, we live and breathe our core values of Absolute Credibility, Enterprise Management and Building Harmonious Personal Relationships. We prioritise fostering positive relationships with clients, colleagues and stakeholders to create a collaborative and supportive work environment for all.

Looking ahead, we anticipate the global demand for air conditioning will grow exponentially. Our vision at Daikin after reaching our 100th anniversary globally, is to continue our commitment to environmental awareness and commit to advancing technology to promote sustainable practices.

About the role

Global leader in HVAC, Daikin Australia is looking for a permanent full time Customer Service Officer that will assist in providing high quality service to internal stakeholders, addressing inquiries and concerns related to our Daikin Applied Projects, services and timelines. This role will be based in our Chipping Norton, NSW office acting as a liaison between the internal team and customers to ensure client satisfaction and overseeing all administrative duties ensuring it is accurate and delivered in a timely manner.

About you

As the Customer Service Officer in our Applied Business Solutions, this role will assist in preparing and capturing sales order details for entry into SAP, liaising with our factories, Supply Chain Management team and Sales team to ensure products are delivered on time.

Additionally, this role will also be required to improve customer relationships by handling all inquiries and complaints related to product delivery, ensuring the sales team and customers are kept informed about their sales order.

· Attention to detail while working under pressure.

· Comfortable working independently and managing their own workload.

· A quick learner who can adapt to new systems and processes with ease.

· Strong time management skills to ensure projects are delivered on time and accordingly.

· Exposure to SAP or other ERP systems is highly regarded.

· Excellent customer service skills and ability to develop strong working relationships with our customers.

· Previous experience in Sales and/or customer service environment will be highly regarded.

Why join us?

· Collaborative work environment fostering a positive team culture.

· Competitive Salary + Superannuation + Performance bonus

· Provided with on-the-job training for continuous career growth opportunities

· Discounted Bupa Health Fund

· Flare Benefit – Discounted gift card, novated lease, discounted health/car/home loan

· Be part of a global number 1 company in HVAC

· Be part of a dynamic team that values innovation, collaboration and personal growth.

· Free parking on site

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Daikin Australia is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Ready to Apply?

If you're a self-motivated individual who can manage your own workload, escalate issues when need, and contribute to a productive team environment, we want to hear from you. This is an excellent opportunity to gain valuable experience and become a vital part of our team.

Apply today to join a company that values its employees and offers a great work environment