EUS Program Coordinator

5 days ago

Melbourne, Victoria, Australia Australian Government Bureau of Meteorology Full time $94,563 - $105,000 per year
  • APS Level 6, Ongoing
  • $94,563 - $105, % super
  • Melbourne

The Bureau of Meteorology is seeking a skilled End User Services Program Coordinator who will work under the direction of the End User Services Program Manager to support the coordination of projects, products, support operations, and strategic initiatives across its nationwide offices.

Based at the Bureau's Melbourne office and working as part of a distributed team, the successful applicant will assist in the delivery of in-flight EUS projects, coordinate support operations, contribute to asset lifecycle management, support contract oversight, and help maintain effective vendor relationships. This role will also involve working closely with stakeholders to ensure alignment with program objectives, timelines, and service standards.

The successful applicant will be a key member of the Service & Infrastructure Management – End User Services (EUS) section within the Data and Digital group and on a day-to-day basis work closely with the End User Services Managers as well as internal teams to maintain and improve ICT assets and services. scheduling, licence maintenance including procurements of software, hardware, and any associated peripherals within supported ICT operating environments namely - Windows, Linux, and Apple environments.

A calm assertive demeanour is required to ensure accountabilities are assigned and blockages overcome. The successful applicant will have proven practical experience in dealing with internal colleagues including senior leaders and external customers including vendors.

In addition, the successful applicant will maintain vendor contract management relationships, monitor trends, perform auditing and tracking of overall asset health compliance.

If an applicant is successful, the application will:

  • Be ITIL certified and will be expected to participate in the development, implementation, and continuous service improvements.
  • Have proven practical experience in dealing with internal colleagues including senior leaders and external customers including vendors.
  • Hold a minimum Baseline security clearance, upgrading to Negative Vetting Level 1 (requirement for this role).
  • Have proven excellent written and verbal communication skills which will be required to liaise with internal colleagues, support teams, management, customers including vendors.
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