Remediation Advisor

1 week ago

Melbourne, Victoria, Australia Hays | Banking Full time $77,400 per year

Your new company

To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include: We're customer-obsessed. We keep it simple, We move with speed, We own it and We win together.

Your new role:

Are you looking to be rewarded and recognised for the value you bring?

NAB is looking for Customer Service Enthusiasts to join their remediation space. This team sits within the Customer & Corporate Services Division. This team liaises with individual NAB customers on KYC and compliance documents needed to meet Austrac and KYC requirements.

The Customer Identity Management (CIM) team is responsible for customer identification remediation outcomes. The responsibilities of the role include:

  • Provide exceptional customer service to NAB individual customers.
  • Receive on average of up to 45 inbound calls and at times making follow-up remediation calls centred around Know Your Customer (KYC) requirements to ensure NAB has up-to-date customer information.
  • To process administrative duties such as: Confirming Source of Wealth and Source of Income documents, verifying customer IDs, TFN, and related KYC documentation.
  • Apply appropriate Customer Identification Procedures (ACIP) ensuring customer profiles are compliant meeting regulatory requirements in line with AML/CTF program and standards.

This is a 6-month assignment with a strong potential for further extensions. You will work on a rotating roster from Monday to Saturday. The hours you will need to be available will be from Monday to Friday, from 9 am to 7 pm and possible Saturday hours. Total hours worked will be 37.5 hours per week.

The hourly rate is $37.13 per hour plus superannuation.

What you'll need to succeed

  • Having prior call-centre inbound / outbound experience is essential.
  • Need to have dual monitor screens for your home office set up where applicable for hybrid working.
  • Passionate about customer service and having strong resilience.
  • Can authenticate customers and understand what a compliant and non-compliant customer looks like.
  • Has strong attention to detail and demonstrates a sense of urgency.
  • Is adaptable to change and can demonstrate flexibility.
  • Demonstrates empathy when/where required.
  • Familiar with Austrac and (KYC) Know Your Customer requirements is handy but not essential.

What you'll get in return

Be in the driving seat for your career. The opportunities are limitless This is a fantastic opportunity to join a leading bank where you'll be supported to succeed. You'll enjoy training and development, along with:
- Joining a collaborative team who will share your wins and successes, together shaping the future of banking.
- You will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

Are you ready to shape the future of banking? Click 'apply now.'

  • Legal Advisor

    14 hours ago

    Melbourne, Victoria, Australia beBeeLawyer Full time $98,223 - $143,111

    Job Title: Legal Advisor - Trade RemediesThe Anti-Dumping Commission is seeking a skilled legal professional to provide client-focused legal services as a Legal Counsel. The successful candidate will be part of the Legal and Regulatory Affairs team, working collaboratively with investigators and stakeholders to deliver a level playing field for Australian...

  • Remediation Project Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeProject Full time $140,000 - $170,000

    Leadership OpportunityThis is a high-impact role that involves driving a pay remediation project from strategy to execution. The successful candidate will oversee the full lifecycle of the program, working alongside internal teams and external experts.Key ResponsibilitiesLead and deliver the program in line with defined timelines and governance...

  • Land Remediation Expert

    6 days ago

    Melbourne, Victoria, Australia beBeeEnvironmental Full time $80,000 - $120,000

    Contaminated Land SpecialistWe are seeking an expert in contaminated land assessment and remediation to join our team. As a key member of the contaminated land team, you will play a vital role in delivering projects from site investigations and remediation strategies to environmental management plans and due diligence assessments.You will work closely with...

  • Demolition, Remediation or Decommissioning Supervisor

    4 weeks ago

    Melbourne, Victoria, Australia Libertyindustrial Full time

    Demolition, Remediation or Decommissioning SupervisorPosted: 25/06/2025Closing Date: 25/07/2025Job Type: Permanent - Full TimeJob Category: Leading Hand / Supervisor,Trades and ServicesLiberty Industrial is setting new standards in the fields of deconstruction, decommissioning and remediation. We are dedicated to delivering excellence in every project we...

  • Hseq Advisor

    5 days ago

    Melbourne, Victoria, Australia Liberty Industrial Full time

    **Introduction**:Liberty Industrial is at the forefront of deconstruction, decommissioning, and remediation, setting new benchmarks for industry excellence. Our unwavering commitment to delivering high-quality outcomes, combined with a team of passionate and skilled professionals, has established us as a leader in the field.With a strong emphasis on...

  • Hseq Advisor

    4 days ago

    Melbourne, Victoria, Australia Duratec Australia Full time

    **Job no**: 495919**Work type**: FT - White**Location**: Canberra, Melbourne**Categories**: Health Safety Environment & Quality- **Ongoing Defence, Remediation and Building & Facades projects**:- **Fully maintained company vehicle provided**:- **Travel within the ACT/SNSW region**Responsible for providing support of HSEQ compliance, management plans and...

  • Environment Advisor

    1 week ago

    Melbourne, Victoria, Australia AGL Full time

    This is a Environment Advisor role with AGL based in Melbourne, VIC, AU == AGL ==Role Seniority - mid levelMore about the Environment Advisor role at AGLJoin the change. Electrify your future  We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through...

  • Environment Advisor

    6 days ago

    Melbourne, Victoria, Australia Agl Energy Full time

    Join the change.Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services.Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Associate SOC Advisor

    1 week ago

    Melbourne, Victoria, Australia Rapid7 Full time $90,000 - $120,000 per year

    As an Associate SOC Advisor, you will work hand-in-hand with SOC analysts as part of Rapid7's Tactical Operations (TACOPS) team to help deliver service to our customers, all while gaining valuable experience in the field of Information Security in general and Managed Detection and Response (MDR), in particular. You will have the front row seat to observe,...

  • Security Advisor

    4 days ago

    Melbourne, Victoria, Australia Aurec Human Capital Group Full time

    **12 Month contract**- **Hybrid work environment**- **Daily rate negotiable**Our client is Australia's fourth-largest telco and a leading specialist fibre and network solutions provider, connecting Australia and New Zealand to the world. They bring together some great retail brands, too. They have built, own, and manage their own fibre network. The team work...