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Associate SOC Advisor
2 weeks ago
The shifts are: Sunday-Wednesday or Wednesday-Saturday.
About the Team
Rapid7's Managed Services deliver world class, 24/7/365 threat detection, incident response, vulnerability management, and application security services for our customers. As a member of Rapid7's TACOPS team, you are on the front-lines helping clients defend against and respond to today's biggest threats. Our analysts and Associate SOC Advisors keep a constant watch on our customers and provide guidance and strategies to help identify and remediate significant risks. Rapid7's TACOPS are fanatical about security and customer satisfaction, and are just as comfortable working in the weeds with engineers as we are briefing a CISO on a recent breach and security strategy.
In this role, you will:
- Notify and assist clients for any incidents with analysis in the client's environment
- Engage with any security related inquiries from clients and perform initial triage analysis
- Assist in supporting incident response engagements through customer communications and reporting
- Work closely with TACOPS analysts and the operations teams to convey recommendations to Rapid7 customers, to improve their overall security posture
- Review and generate high-quality accurate and contextual customer deliverables
- Perform log search queries to identify suspicious activity in customer environments
- Help the Customer Advisor team build strong advisory relationships with customers and continuously exceeding client expectations
- Ensure that customer's Rapid7 Platform technology is functional, and coordinate with Rapid7's support team when needed
- Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap
- Assist Managed Services Leadership with effective scaling strategies to face the challenge of an ever-expanding customer base
- Triage alerts in our global alert queue alongside experienced analysts
- Associates or Bachelor's Degree in Information Technology or related disciplines is preferred, but not required
- Experience using a homelab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience
- Significant client relationship management experience
- Strong understanding of common enterprise technologies
- Proven ability to convey extremely technical concepts to audiences with varying technical prowess
- Industry-related certifications i.e A+, Network+, Sec+, Cloud+, CCSP, etc.
- Interest in technology deployment and configuration experience
- Strong interest in security frameworks and concepts
- Exceptional organization and time management abilities
- Peer-reviewing colleagues' work for errors and inaccuracies i.e quality assurance
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
Here, we're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever's next.
Join us and bring your unique experiences and perspectives to tackle some of the world's biggest security challenges.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.
