Sales Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia ALOIS Solutions Full time US$80,000 - US$120,000 per year

Job Role – Sales Operation Specialist

Job Location – Sydney

Job Type - Contract

About the Role:

We are seeking an experienced and highly motivated individual to join our APAC Advertising team as a Sales Operations Specialist to support across the day-to-day management of paid campaigns on brand. This role will partner closely with the sales team (Client Partners and Partner Managers), supporting the resolution of customer issues relating to Billing, Invoicing and reconciliation of paid campaigns.

You'll play a critical role in solving daily challenges, liaising with internal stakeholders, and be a friendly face to customers with outstanding communication and attention to detail at your core.

Your impact in role:

Partner with Sales, Finance, and Legal to structure deals that meet customer needs while adhering to brand policies and revenue recognition rules

Handle customer questions over email relating to billing & invoicing reconciliation (matching invoice numbers, matching billable amounts)

Provide manual billing for advertising merchants across self-serve and non-self serve platforms

Resolve invoicing queries

Track pending payments and provide proactive escalation issue identification to the sales team

Support proactive deal closure management, including credit limit increases and multi-market billing troubleshooting

General troubleshooting relating to internal End-of-Quarter (EOQ) reconciliation (delivered revenue) and external End-of-Financial-Year (EOFY) reconciliation

Create consistent reporting templates and best-practice frameworks for issue resolution

Collaborate cross-functionally with Sales, Finance and Operations teams to ensure compliant and coordinated delivery of issue resolution

The experience you'll bring:

Proven experience in Deal Desk, Billing, Order-to-Cash, or related roles.

Excellent communication and interpersonal skills

Strong data analysis and reporting capabilities, with outstanding attention to detail

A track record of driving improvements across sales processes, organisational design, or financial reporting processes (ideally, familiarity with Salesforce)

Excellent stakeholder management and communication skills, with experience working across regional and functional teams

Comfort operating independently in ambiguous situations, with a proactive, solutions-oriented mindset

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