24/7 Service Technician

About Us:

CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities across ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone's unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world's best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the Role: 

In this role, you support a broad team of staff responsible for the maintenance, repair and incident response of critical services and systems covering Electrical, Mechanical and Fire. The Service Technician – Shift Team role will be the first to respond to alerts and alarms, assign the severity, prioritise the rectification and determine whether escalation is required to third party contractors.

Shift team members will proactively perform inspections to ensure all critical infrastructure is operating as designed and identify any possible risk to the infrastructure and buildings. The position will monitor the critical infrastructure 24 hours a day, 7 days a week and be able to make quick decisions on prioritisations and escalations based on their experience. The shift team assists with the monitoring of all contractors conducting critical work and ensures strict adherence to processes and procedures.

Other responsibilities include:

• Promptly responding to service requests and emergency faults.
• Conduct initial fault finding, determine causes, and implement remedies.
• Communicate repair timelines with internal teams for coordinated client communications.
• Perform critical switching to prevent disruptions in case of equipment failure.
• Ensure timely completion of planned maintenance, daily site reviews, and adherence to safety policies.

What's in it for you:

CDC offers excellent employment conditions and benefits such as:

• CDC Academy -Make your mark by enhancing your professional development with the CDC Academy. Enrol in specialised training courses that will help you develop skills and ensure you thrive in your chosen career.
• CDC Day - An additional day of paid leave dedicated to nurturing your health and wellbeing.
• Parental Leave - Inclusive and above legislative tenure of parental leave entitlements to help you start, grow and care for your family.
• Volunteer Leave - Make a meaningful difference with 2 days of volunteering leave for any cause or charity of your choice.
• Employment Assistance Program - Be confident that you and your family are supported with access to our comprehensive Employee Assistance Program.
• CDC Social Events - CDC's offers staff and their family's inclusive events that nurtures relationships, connection and friendships across the business. CDC hosts BBQs, family picnics and community events, bringing together CDC staff in different settings.

About You: 

We are looking for a passionate person who has a trade or tertiary qualification in relevant fields (Electrical, Refrigeration, Mechanical, Mechatronics, Fire, Telecommunications).

• Proven experience/ exposure in trade or critical facilities.
• Prior experience in critical infrastructure environments with adherence to strict procedures.
• Experience operating Building Management Systems (BMS) or Energy Management Systems (EMS).
• Exposure to data centre equipment, including CRAC units, UPS, generators, and fire systems would be highly desirable.
• Demonstrated skills in managing critical infrastructure, utilizing electronic monitoring systems, fault-finding, and contributing to process improvements.

Please note: this position works on a rotational 12hr shift roster (2 days, 2 nights | 4 on 4 off)

Working Rights: 

Applicants who wish to apply for this position will need Australian Citizenship with ability to obtain and maintain an NV1 Security Clearance.

How to Apply: 

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.