Duty Manager

• Full-time | Career Advancement Opportunity
• Generous employee benefits & discounts on RACV products & 10 resorts
• Join a national large & trusted Australian brand

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience. 

About the Opportunity

Are you ready to take the next step in your career as a hotel leader? An exciting opportunity has arisen for professional resort Duty Manager, to join our friendly and dedicated team. At RACV Royal Pines Resort, we are committed to providing guests with exceptional services and experiences. As one of Australia's largest and leading conference and events resorts, we offer premium accommodation, multiple dining outlets, day spa, championship golf course and sporting facilities. 

This could be just the right role for you?

Reporting to the Front Office Manager, you will be a key player within our large Rooms Division team, overseeing the daily operations and knowing what conference & events are happening around the resort, managing the front office team and interacting with guests and other departments. Your key responsibilities for the role include:

• Lead, supervise and support the rooms division team, including receptionists, concierge, reservations & leisure attendants
• Respond to guest enquiries, requests and complaints promptly and professionally
• Ensure smooth and efficient reception service and procedures, including checking in/out large groups
• Monitor room availability and coordinate with housekeeping and maintenance teams
• Assist in managing reservations and room assignments, using PMS Opera
• Assist with rosters, training, coaching and mentoring team members
• Ensure the property presentation is maintained to a high standard
• Maintain a safe environment for staff & guests
• Collaborate with other departments to respond to incidents and emergencies

What you'll need to be successful

• Full availability and flexibility to work a rotational roster incl weekends & public holidays eg. 6.30am-2.30pm, 2.30pm-10.30pm & 10.30pm-6.30am
• Previous front office supervisory or management experience in a 4-5 star hotel/resort, or similar environment
• Proficient in MS Office & PMS, Opera desirable
• Hold or be eligible to obtain a Qld WWCC Blue Card, RSA, First Aid & CPR
• Current drivers licence
• People leadership skills in training, coaching and developing teams
• Excellent communication, negotiation, and problem solving skills
• Knowledge of medical, emergency evacuation and fire procedures
• Excellent grooming & personal presentation

We are Offering

• Full-time 38 hours week
• Competitive salary + 12% super
• Generous discounts on accommodation at 10 resorts, dining, free vehicle roadside assistance & up to 50% discount on insurance products + more
• Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate + more
• Work life & career benefits – training & professional development, employee referral program, paid volunteer day, parental leave, EAP + more
• Complimentary parking onsite
• Laundered uniforms
• Employee of the month awards & recognition programs
• Supportive and collaborative workplace culture

The RACV difference

Challenge yourself with diverse work and go further than you thought at RACV.  

Application process

You can learn more about the RACV at 

Applicants will be required to complete an initial 20-minute AI online chat interview.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.  

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Applicants for this role, will also be required to provide evidence that they have a current Working With Children Check or willing to obtain a Working With Children Check.

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