Head Trainer/New Store Development Manager QSR

Department: Operations & Training

Reports To: Director/General Manager-Franchising

Location: Various QSR Locations (as allocated)

At RSG, we don't just serve food —we create unforgettable experiences.

From the first impression to the final goodbye, every interaction matters.

We're now searching for a Head Trainer & New Store Opening Manager to take charge of staff training, accountability, service standards, store presentation and new store delivery for our network.

Position Purpose

The role is responsible for delivering structured, competency-based training to New and Existing franchise partners and their team members. This role ensures that all employees are equipped with the knowledge, skills, and confidence to perform their roles effectively, consistently applying brand standards, operational procedures, and customer service excellence within the QSR environment. The role will also see the management of new store delivery for our growing brands.

Key Responsibilities

Training Delivery

• Conduct hands-on, in-store training for new franchisees, managers, and crew members.
• Deliver training modules covering food preparation, safety, customer service, POS, and operational processes.
• Ensure all training aligns with the Franchise Operations Manual, food safety regulations, and compliance requirements.
• Facilitate both individual and group learning sessions, adjusting style to suit the audience.

Operational Support

• Provide real-time coaching during trading hours to reinforce learning and correct gaps.
• Support store openings, ensuring teams are operationally ready and confident prior to launch.
• Conduct refresher training sessions and ongoing development as required.

Assessment & Reporting

• Assess trainees' competency against set benchmarks and provide feedback to both trainees and management.
• Maintain accurate training records and completion checklists.
• Report progress, strengths, and areas for improvement to the Training Manager.

People & Culture

• Act as a role model, demonstrating company values and service standards at all times.
• Build positive working relationships with franchise partners and crew members.
• Support the onboarding process to create an engaging and motivating learning environment.

New Store Opening

• Oversee the training of all new franchise partners.
• Work closely with all RSG team members to ensure effective opening and delivery of store.
• Work closely with external stakeholders to ensure effective delivery of store build and opening.
• Work closely with Franchisees on all matters relating to new store opening and provide ongoing training support beyond store opening.

Key Competencies & Skills

• Strong knowledge of QSR operations and brand standards.
• Excellent communication, presentation, and coaching skills.
• Ability to train diverse teams with patience, clarity, and consistency.
• High level of organisation and attention to detail.
• Confidence in using POS, back-office systems, and digital training platforms.
• Commitment to food safety, WHS, and compliance requirements.

Qualifications & Experience

• Minimum 3 years' experience in a supervisory or trainer role within QSR, hospitality, or retail.
• Knowledge of new store expansion and project management.
• Certificate IV in Training & Assessment (desirable, not essential).
• Proven record of leading, coaching, or developing teams.
• Food Safety Supervisor Certificate (required).
• First Aid Certificate (preferred).
• Working with Children Certificate

Role Conditions

• This is a field-based role requiring travel between store franchise locations.
• Flexible working hours, including evenings and weekends, may be required for training coverage.
• Must maintain a professional appearance consistent with brand standards.

Perks of working for RSG:

• Attractive Salary/remuneration for the right person
• Join a fun & vibrant working environment
• 4min walk to Rhodes train station
• Modern offices in Sydney's premier suburban office community based in Rhodes Quarter
• Free 25m swimming pool and fully equipped gym Showers and changing facilities with towel service
• On-site childcare and early learning centre

This is a full-time role based out of Rhodes Sydney. This role will require frequent travel to ensure effective support is provided to the franchise network.

Own vehicle and driver's licence will be required.

Sounds like FUN- Apply today