Customer Service

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

What are we offering you?

• Permanent full-time position with competitive remuneration

• Rewards & Recognition Program

• Discounted health insurance with Medibank

• Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc

• Access to our Employee Assistance Program

Who will you be working with? You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.

Where is the position located? This is a Permanent Full-time position at Welshpool, WA

What will your typical day look like?

• The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.

• You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.

• Process all purchase orders and conduct in house sales.

• A large part of the role is to manage customer queries and complaints.

• Customer Service is required to price and quote all parts utilizing software and stock control sheets.

• Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.

• To observe safe work practices and follow safety procedures.

• To implement process improvement projects and system audits within agreed time frames.

What do we want to know about you?

• Sales experience, the in Industrial sector

• Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.

• Sound mechanical knowledge/aptitude

• Knowledge of the imperial measurement system

• Intermediate computer skills

• High attention to detail with the ability to cope well under pressure.

• The ability to work unsupervised.

• Good verbal and written communication skills.

• Able to work in a multicultural team environment.

• Commitment to safety in the workplace.

• Able to pass a random drug & alcohol, fitness for work assessment.

"We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant"

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.