Customer Service Representative

2 weeks ago

Welshpool, Australia GWA Group Full time

**Permanent, full-time position**:

- **Welshpool location with free onsite parking**:

- **Hybrid WFH options**

**About the role**

Due to an internal movement, we are on the hunt for a **Project Coordinator **to join our Customer Service team based in **Welshpool, WA** on a **Permanent, full-time basis.**

Reporting to our Commercial Customer Engagement Manager, who is based in Sydney this role contributes to our customer experience by supporting our Commercial Sales team. You will be responsible for the coordination and preparation of project quotes for commercial buildings/projects, customer orders, uploading project data into the system, all whilst managing out of stocks, stock allocations, project schedules and forecasts.

**About you**
- Previous experience in a busy inbound and outbound customer service role
- Strong computer skills, (Microsoft Office) and bonus points if you have used Microsoft Dynamics365 before
- Excellent data entry skills with a strong eye for detail
- Ability to multitask
- Are a team player who prides themselves on delivering great customer experiences.

**Who are GWA?**

Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark.

At GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

What’s it like to work at GWA?

Culture is key for us and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

**What else do we offer?**
- Flexible and hybrid working options
- Competitive remuneration and bonus structures
- Paid parental leave program
- Great Rewards program - exclusive access to discounts and cashback rewards at your favourite stores
- Bathrooms & More program - great discounts on a wide range of our products
- Volunteer and Community Service Leave
- Option to purchase additional annual leave

As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre...and much more

**Interested?**

GWA Group does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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