Customer Service Supervisor

5 days ago

Welshpool, Australia Auto Parts Group Pty Ltd Full time

Supportive Team Environment - Rewarding Monthly Bonus Structure - Monday - Friday family friendly hours **About Auto Parts Group**: At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries. **About the role**: Join us as a Customer Service Supervisor, leading a team to ensure timely, accurate delivery of parts and clear communication between customers and our delivery team. - Foster strong customer relationships through exceptional service. - Deliver top-tier service by efficiently managing the internal customer service team, handling inquiries, requests, and quotes, and ensuring smooth customer deliveries. - Drive operational efficiency and effectiveness within the Customer Service team. - Balance big-picture goals with detailed decision-making. - Handle customer escalations, order allocation, part profiles, and inventory management. - Maintain departmental KPIs while focusing on continuous improvement. **About you, skills and experience**: - Passionate about delivering excellent customer service. - A service expert with sales experience and a proven ability to build and maintain strong customer relationships. - Collaborative team player who contributes to team success. - Highly motivated self-starter with a strong work ethic. - Punctual, reliable, and proactive in approach. - A natural problem solver with a solutions-focused mindset and strong computer skills. - Driven by customer satisfaction, ensuring it's at the heart of every decision. - Confident communicator seeking an exciting opportunity in a growing company. - Previous experience in parts interpretation, mechanical aptitude, or knowledge is a plus, but not required. **Benefits**: - **_APG 'Me' Day_**_:_**_ A paid, flexible day for team members to use as they wish._ - **_Paid Parental Leave_**_:_**_ Newly introduced paid parental leave for permanent employees._ - **_Training_**_:_**_ Comprehensive training, support, and resources provided._ - **_Business Perks_**_:_**_ Exclusive discounts with retailers like Repco, Woolworths, JB HIFI, Caltex, and Hoyts Cinemas._ - **_Events_**_:_**_ Regular team catch-ups, monthly events, and annual awards._ - **_Wellbeing_**_:_**_ Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling._ - **_Diversity_**_:_**_ A diverse team with varying ages, nationalities, abilities, and cultures._ - **_Security_**_: _**_A 30-year strong and growing business._ **_About the work environment:_** Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you. - _ **Interested**: Please click on the "**Apply"** button and submit your resume

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