Office & Customer Support Coordinator

About Us

Floractive Australia is a vibrant and fast-growing e-commerce company specialising exclusively in salon-grade hair care products. We supply premium professional treatments trusted by salons and stylists who value quality, performance, and innovation.

Our culture is modern, energetic, and people-focused — we value initiative, clear communication, and teamwork. At Floractive, you'll join a motivated and supportive team passionate about providing exceptional customer experiences both online and in-store.

The Role

We're seeking an Office & Customer Support Coordinator who is organised, confident, and great at communication.

This position is ideal for someone who enjoys helping people, managing multiple tasks, and contributing to a positive, professional team environment.

Key responsibilities include:

• Handling customer communications — phone, email, and social media — promptly, professionally, and with genuine care.
• Explaining and recommending products to customers and salon clients; ability to upsell when appropriate over the phone or in-person.
• Assisting customers in our Moorebank showroom with product guidance and friendly support.
• Providing general administrative and office assistance, including managing supplies and amenities.
• Helping to organise salon training sessions and "Look & Learn" events — coordinating logistics, preparing materials, and assisting on event days.
• Taking initiative to coordinate team lunches, meetings, and small events to maintain a connected workplace.
• Acting as a professional representative when liaising with suppliers, technicians, and visitors.

What We're Looking For

We're after someone who thrives in a busy, people-oriented environment, loves clear communication, and takes pride in keeping things organised and running smoothly.

Candidates must have Australian work rights to be eligible for this position.

You will bring:

• Excellent communication skills — clear, friendly, and confident across phone, email, and social media.
• A strong customer service mindset with natural ability to connect and build relationships.
• Confidence to explain products and upsell professionally when assisting clients.
• Exceptional multitasking and organisational skills, with great attention to detail.
• A proactive, can-do attitude — you take initiative to solve problems and help the team.
• Proficiency using Microsoft Outlook, Teams, and Office programs (Word, Excel, PowerPoint).
• Demonstrated advanced proficiency in Microsoft Office programs including Word, Excel, and PowerPoint.
• Experience with Shopify or similar e-commerce systems (highly regarded).
• Previous experience in administration, reception, customer support, or beauty industry roles (preferred).
• Minimum 1-2 years experience in customer service, administration, or related roles is required.

Why Join Us

• Grow your career with a leading brand: Join a fast-expanding company in the professional hair-care industry, where your work truly makes an impact.
• Beautiful team environment: Work alongside friendly, motivated colleagues in a supportive culture that values communication, collaboration, and positivity.
• Full training provided: Comprehensive product and system training will set you up for success — perfect if you're new to the beauty or e-commerce space.
• Learn and develop new skills: Gain hands-on experience across customer communication, product knowledge, event coordination, and online business operations.
• Real opportunities for progression: As we grow, so do our people — we encourage internal development and career advancement.
• Modern workspace in Moorebank: Our office and showroom offer a welcoming and professional setting with great amenities and easy parking.
• Competitive salary package: We recognise and reward great performance with fair pay, growth opportunities, and work-life balance.

How to Apply

If this sounds like you, we'd love to hear from you

Please submit your resume and a short cover letter (max 200 words) explaining your communication experience and why you're the perfect fit for this role.