Client Services and Administration Officer

Are you passionate about making a difference in the lives of women in need? Do you thrive in a fast-paced, dynamic environment? Lou's Place, a dedicated women's drop-in centre, is seeking a compassionate and organised individual to fill the position of Client Services and Administration Officer. As the first point of contact for individuals accessing our services, you will play a crucial role in providing support, guidance, and a warm welcome to women seeking assistance.

Being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

ABOUT LOU'S PLACE

Lou's Place is a unique, community-based drop-in centre for women. Our service is dedicated to supporting and empowering marginalised women and aims to provide women with a safe, supportive space where they can be supported with their basic needs, connect with others or just have access to a safe space to take time out and make plans for next steps.  Lou's Place meets women at their point of need and proceeds in its work with them at different rates and ways depending on their circumstances.

Lou's Place is a private charity and does not receive any recurrent core government funding; we rely on the generous support of our friends, corporate partners, and volunteers to continue our services. Our professional services include crisis intervention, referrals, and advocacy, as well as therapeutic and educational programs.

ABOUT THE ROLE

As a Client Services and Administration Officer, you will be at the forefront of our organisation, ensuring that every person who walks through our doors or contacts us by phone receives the help and care they need. This multifaceted role combines elements of an entry-level community services worker with receptionist and office management responsibilities.

Key Responsibilities Include:

• Be the first point of contact for all individuals accessing Lou's Place, and inform individuals of what services and supports are available.
• Respond to immediate needs including triaging individuals to access appropriate support within Lou's Place
• Support with the provision of practical assistance like access to showers and washing machines
• Assist to monitor and maintain an environment within the drop-in centre that is calm and harmonious
• Respond to both internal and external incoming referrals to Lou's Place and conduct basic assessments to identify support needs.
• Record accurate and timely information within client records management (CRM) system.
• Assist with room bookings and purchasing of consumables for service
• Support the scheduling of volunteer activities that happen at Lou's Place
• Promote independence, self determination and self worth in the women who access support at Lou's.

SELECTION CRITERIA

• Minimum certificate IV in community services/mental health/social science or equivalent experience in a similar role
• Ability to thrive in a fast paced environment
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal skills
• Compassionate and non-judgmental approach to supporting vulnerable populations.
• First aid certificate (or willingness to obtain)

To be successful in your application, you must be able to obtain a Working with Children's Check and successful NSW Police Check.

HOW TO APPLY

If you think this is the role for you then please provide your resume and  cover letter that addresses the selection criteria. Email both of these documents to

Applications that do not address the selection criteria will not be considered. Similarly, applications sent through the "Quick Apply" feature will not be considered.

Applications close on the 3rd of September 2025 however we will interview as we receive outstanding applications so don't delay in submitting your application.