Customer Service Centre Coordinator

2 weeks ago

Sydney, New South Wales, Australia Qube Full time $60,000 - $90,000 per year
Job no:
Work type: Full time
Location: New South Wales
Categories: Customer Service, Supervisor / Team Leader

About us

Qube is Australia's largest integrated provider of import and export logistics services with a market capitalisation of around $6.5 billion as at 30 June 2024. We operate in over 200 locations across Australia, New Zealand and South East Asia with a workforce of more than 10,000 employees.

Our purpose is to help our customers, communities, industries and people to Thrive through a relentless focus on our five priorities – Safety, Wellbeing, Planet, Opportunity and Performance.

Our business is comprised of two core divisions: the Operating Division, and Qube's 50 per cent interest in Patrick Terminals, Australia's leading container terminal operator.

The Operating Division comprises two business units: Qube Logistics and Infrastructure and Qube Ports and Bulk.

About the role

As a Customer Service Centre Coordinator you will assist in managing the live running of train operations to ensure that services are effectively and efficiently delivered to meet both internal and external customer expectations.

Position: Customer Service Centre Coordinator

Location: Moorebank, NSW

Status: Full Time - Position operates on a rotating schedule of 12 hour shifts, working 4 days on 4 days off, alternating between day and night shifts including public holidays and weekends

Duties

  • Assist in managing train crew rostering changes within the live run period
  • Providing leadership in the delivery of customer service
  • Communicating with track access providers, customers, train crew, maintenance providers and terminal staff to achieve the required service delivery
  • Compiling and reporting in shift diaries
  • Assist in managing incident and fault reporting
  • Assist in managing contingency planning to achieve the optimum result in service delivery

About You

  • Proven problem solving and decision making skills
  • Computer and keyboard skills
  • Strong customer focus
  • Ability to establish and maintain good business relationships
  • Ability to lead, organize, control and coordinate activities in an operational environment
  • High level of communication skills
  • Commitment to safety
  • Ability to work constructively in a team
  • Relevant qualifications or previous experience in planning and coordinating resources in transport operations

Benefits

  • Up to 50% off gyms, studios, active wear, healthy meals, supplements, recovery and more through the Qube Fit program.
  • Discounted health insurance
  • Special paid leave to participate in volunteering activities
  • Unlimited access to employee assistance program delivered through Sonder
  • Generous paid parental leave for eligible employees
  • Ongoing learning, development, and training opportunities for employees

Qube recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from people of all genders, ages and backgrounds. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected on their unique strengths and characteristics.

If you want to invest in your future and we will help you reach your full potential.

Advertised: 23 May 2025 AUS Eastern Standard Time
Applications close: 27 Jun 2025 AUS Eastern Standard Time

  • Customer service coordinator

    2 days ago

    Sydney, New South Wales, Australia Hays | Contact Centres Full time $80,000 - $120,000 per year

    Customer Service - InsuranceCoordinator & Travel Claims Assessor - Global Response CentreAbout UsWe're a leading insurance provider, dedicated to supporting customers in Australia and beyond. Our Global Response Centre is where compassion meets action-helping travellers and their families when they need it most. The RoleStep into a role where every day...

  • Studio Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewStudio CoordinatorClerk Grade: 5/6Annual Salary Range: $99,938 - $110,271 + superannuationEmployment Type: Ongoing, Full-timeLocation: McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department...

  • Studio Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewStudio CoordinatorClerk Grade: 5/6Annual Salary Range: $99,938 - $110,271 + superannuationEmployment Type: Ongoing, Full-timeLocation: McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department...

  • Studio Coordinator

    7 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $110,271 per year

    Studio CoordinatorClerk Grade:5/6Annual Salary Range:$99,938 - $110,271 + superannuationEmployment Type:Ongoing, Full-timeLocation:McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department of Customer...

  • Facilities Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Facilities Coordinator 1 x Temp Full-Time until 30 September 2027SNSW Grade 7/8 ($105,986 - $124,957 plus super) Locations: Haymarket, Parramatta - travel required from time to time – Hybrid RoleAbout the role:The Service NSW property portfolio comprises over120 sites across NSW including greater Sydney, rural and regionallocations.Working closely with...

  • Customer Service Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Smartways Logistics Holdings Pty. Ltd. Full time $60,000 - $180,000 per year

    Great new office in Macquarie Park location with full-time on-site teamA role and company with purpose - directly improve patients' livesGreat for someone looking for a rotating roster between 8:00am - 6:00pmAt Smartways, we're more than a logistics company – we're in the business of saving lives.We specialise in time-critical, complex healthcare logistics...

  • Security Project Coordinator

    3 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Security Project Coordinator, Temporary opportunity until 30th June 2027, with the possibility to extend or make ongoing. Flexible + Hybrid working options availableSecurity Project Coordinator within DCS Cyber & Information Security Office (CISO) at DCSTemporary opportunity up to 30 June 2027, with the possibility to extend or make ongoingClerk Grade 9/10:...

  • Workshop Manager – Automotive Service Centre

    2 weeks ago

    Sydney, New South Wales, Australia Hills Auto Centre Full time $104,000 - $130,878 per year

    Step Into Leadership – Workshop ManagerLocation: Hills District, Sydney | Family-Owned & Growing BusinessAbout UsHills Auto Centre is a proudly family-owned and operated automotive service centre located in the heart of Sydney's Hills District—just 1km from the Cumberland Highway and 2kms from the M2 Motorway.With more than a decade of service, we've...

  • Service Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government Full time $1,181,780 - $1,237,290 per year

    Role: Service CoordinatorSalary: SNSW Grade 6 ($97,483 - $103,729 – plus employer's contribution to superannuation and annual leave loading)Employment Type: Full Time – Ongoing and TemporaryLocation: Botany, Bankstown, Blacktown, Macarthur, RockdaleThis role sits within the Service NSW - Service Delivery Division.We are currently recruiting and creating...

  • Dental Receptionist-Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Dental Care Centre Full time $60,000 - $80,000 per year

    Dental Receptionist - CoordinatorLocation: Fairfield – Dental Care CentreWe are looking for an experienced Dental Receptionist -Coordinator to join our friendly and growing team at Dental Care Centre, Fairfield.This role is perfect for someone who is passionate about providing excellent customer service, enjoys interacting with people, and has a warm,...