Customer Service Coordinator

2 weeks ago

Sydney, New South Wales, Australia Smartways Logistics Holdings Pty. Ltd. Full time $60,000 - $180,000 per year
  • Great new office in Macquarie Park location with full-time on-site team
  • A role and company with purpose - directly improve patients' lives
  • Great for someone looking for a rotating roster between 8:00am - 6:00pm

At Smartways, we're more than a logistics company – we're in the business of saving lives.

We specialise in time-critical, complex healthcare logistics across Australasia. Every delivery we make – whether it's life-saving pharmaceuticals, medical devices, or clinical trial shipments – has a direct impact on patients and their outcomes.

Now, we're looking for a Customer Service Coordinator to join our fast-paced and high-performing Customer Operations team.


About the Role

As our Customer Service Coordinator, you'll take ownership of the critical return process for life-saving medical goods. Working closely with hospitals, drivers, and customers, you'll make sure every return is coordinated quickly and efficiently, overcoming challenges along the way.

What You'll Do
  • Liaise with customers, drivers, and hospital staff to coordinate prompt returns of medical goods
  • Build strong relationships with hospital teams to improve future success
  • Navigate complex return logistics and ensure timely collections
  • Accurately record all details in Smartways systems
  • Escalate collection issues to customers when necessary
  • Participate in quality improvement projects and uphold the Smartways standard
What We're Looking For
  • At least 2 years' experience in a customer service or contact centre role (logistics experience a bonus)
  • Strong communication, negotiation, and relationship-building skills
  • Highly organised with excellent time management and prioritisation abilities
  • Proactive, results-driven, and comfortable taking accountability
  • Confident using Microsoft Office, web-based tools, and ERP systems
  • Availability to be rostered between 8:00 am – 6:00 pm, Monday to Friday
  • A quick learner with a curious mindset and a professional, engaging phone manner
Why Join Us?
  • Make a difference every day – Your work ensures hospitals get vital equipment back quickly so more patients receive critical care.
  • Grow with a supportive team – Work alongside people who thrive on problem-solving, collaboration, and delivering excellence.
  • Enjoy Birthday Leave – a paid day off to celebrate your special day
  • Reward and recognition programs – regular monetary rewards for your hard work
  • Convenient location – free parking and just a 3-minute walk from Macquarie Park Metro Station

Join a team where your work truly matters. At Smartways, you'll help ensure that life-saving equipment gets where it needs to be – making a direct impact on healthcare every single day.

  • Studio Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewStudio CoordinatorClerk Grade: 5/6Annual Salary Range: $99,938 - $110,271 + superannuationEmployment Type: Ongoing, Full-timeLocation: McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department...

  • Studio Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewStudio CoordinatorClerk Grade: 5/6Annual Salary Range: $99,938 - $110,271 + superannuationEmployment Type: Ongoing, Full-timeLocation: McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department...

  • Studio Coordinator

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $99,938 - $110,271 per year

    Studio CoordinatorClerk Grade:5/6Annual Salary Range:$99,938 - $110,271 + superannuationEmployment Type:Ongoing, Full-timeLocation:McKell - Haymarket, Sydney | Hybrid working with days onsite each weekAbout the teamWe are looking for a motivated and organised studio coordinator to join the Video Production and Content Team within the Department of Customer...

  • Facilities Coordinator

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department Of Customer Service Full time

    Facilities Coordinator 1 x Temp Full-Time until 30 September 2027SNSW Grade 7/8 ($105,986 - $124,957 plus super) Locations: Haymarket, Parramatta - travel required from time to time – Hybrid RoleAbout the role:The Service NSW property portfolio comprises over120 sites across NSW including greater Sydney, rural and regionallocations.Working closely with...

  • Security Project Coordinator

    4 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Security Project Coordinator, Temporary opportunity until 30th June 2027, with the possibility to extend or make ongoing. Flexible + Hybrid working options availableSecurity Project Coordinator within DCS Cyber & Information Security Office (CISO) at DCSTemporary opportunity up to 30 June 2027, with the possibility to extend or make ongoingClerk Grade 9/10:...

  • Customer Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Charterhouse Full time $60,000 - $90,000 per year

    Customer Service Coordinator 12-month temporary assignmentASAP start | WFH flexibilitySydney, CBD$36 per hour + superWe currently have an opportunity for a Customer Service Coordinator to join a leading residential property group on a temporary contract. The role will see you working across a portfolio of landmark apartment developments, including NSW, QLD...

  • Customer Service Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Hager Australia & New Zealand Full time $60,000 - $80,000 per year

    Why join theSalesdepartment?Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer...

  • Customer Service Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Talent Solution Partners Full time $45,000 - $60,000 per year

    Customer Service Coordinator – Luxury FashionPart-time (Mon–Wed) | No late nights, no weekends | Sydney Join one of the world's most exciting luxury womenswear labels — with headquarters in Melbourne and New York, boutiques in Sydney, Melbourne and NYC, and a global wholesale presence in 20+ countries. Known for creating beautiful product and...

  • Customer Service Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Tenacity CX Full time $60,000 - $80,000 per year

    TenacityCX are working with this National Facilities Management Company to help build out their Customer Service Co ordination team.  We have multiple roles available The Opportunity: As a Service Coordinator, you will be responsible for the coordination of daily maintenance activities across multiple sites. Acting as the central point of contact for...

  • Customer Service Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia RSN Australia Full time $60,000 - $80,000 per year

    Our team runs the Australian & New Zealand offices for three crystal homewares brands, and we're seeking a responsible and proactive Customer Service Coordinator to join our close-knit team.About the Role:The Customer Service Coordinator supports the smooth running of our retail and wholesale operations by providing outstanding customer service and...