Customer Service Coordinator

5 days ago

Sydney, New South Wales, Australia Smartways Logistics Holdings Pty. Ltd. Full time $104,000 - $130,878 per year
  • Great new office in Macquarie Park location with full-time on-site team
  • A role and company with purpose - directly improve patients' lives
  • Great for someone looking for a rotating roster between 8:00am - 6:00pm

At Smartways, we're more than a logistics company – we're in the business of saving lives.

We specialise in time-critical, complex healthcare logistics across Australasia. Every delivery we make – whether it's life-saving pharmaceuticals, medical devices, or clinical trial shipments – has a direct impact on patients and their outcomes.

Now, we're looking for a Customer Service Coordinator to join our fast-paced and high-performing Customer Operations team.


About the Role

As our Customer Service Coordinator, you'll take ownership of the critical return process for life-saving medical goods. Working closely with hospitals, drivers, and customers, you'll make sure every return is coordinated quickly and efficiently, overcoming challenges along the way.

What You'll Do
  • Liaise with customers, drivers, and hospital staff to coordinate prompt returns of medical goods
  • Build strong relationships with hospital teams to improve future success
  • Navigate complex return logistics and ensure timely collections
  • Accurately record all details in Smartways systems
  • Escalate collection issues to customers when necessary
  • Participate in quality improvement projects and uphold the Smartways standard
What We're Looking For
  • At least 2 years' experience in a customer service or contact centre role (logistics experience a bonus)
  • Strong communication, negotiation, and relationship-building skills
  • Highly organised with excellent time management and prioritisation abilities
  • Proactive, results-driven, and comfortable taking accountability
  • Confident using Microsoft Office, web-based tools, and ERP systems
  • Availability to be rostered between 8:00 am – 6:00 pm, Monday to Friday
  • A quick learner with a curious mindset and a professional, engaging phone manner
Why Join Us?
  • Make a difference every day – Your work ensures hospitals get vital equipment back quickly so more patients receive critical care.
  • Grow with a supportive team – Work alongside people who thrive on problem-solving, collaboration, and delivering excellence.
  • Enjoy Birthday Leave – a paid day off to celebrate your special day
  • Reward and recognition programs – regular monetary rewards for your hard work
  • Convenient location – free parking and just a 3-minute walk from Macquarie Park Metro Station

Join a team where your work truly matters. At Smartways, you'll help ensure that life-saving equipment gets where it needs to be – making a direct impact on healthcare every single day.

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