DKHAC - Customer Service Officer x 5

Location: Doone Kennedy Hobart Aquatic Centre - Hobart
Employment status: Casual
Classification: DKHAC Level 1
Agreement: Hobart City Council Enterprise Agreement 2024
Salary range: $38.08 per hour (age of 18 years+ rate), inclusive of 20% of casual loading +13.5% superannuation. The rate for a junior will be adjusted accordingly. 

Multiple roles available. Build and shape a positive team culture.Free membership to Doone Kennedy Hobart Aquatic Centre. About the role

This role contributes to the success of the City by providing timely, reliable and informed information to guests of the centre in a friendly and courteous manner.

Role accountabilities include:

Deal efficiently, accurately, professionally and confidentially with all telephone calls, emails and front counter enquiries to achieve a positive customer service experience.Assist the Centre members and users with a range of services including point of sale, cash handling, memberships, retail, programming and general enquiries.Develop comprehensive knowledge of all functions within the centre and promote quality customer care.Provide accurate point of sale, cash handling and reconciliation.Ensure accurate and confidential record keeping.Maintain a professional retail area including restocking and presentation of merchandise.

Learn more about the role in the position description: DKHAC - Customer Service Officer Position Description

About you

You are a customer-focused individual with strong communication and teamwork skills. You take initiative to resolve customer concerns, are well-organised, and demonstrate professionalism in all interactions. You hold a Year 12 certificate or higher in Business Administration and are registered to work with vulnerable people.

Whilst experience is preferred, we welcome applications from people who love working with kids in a fun, team-based environment and who are ready to seek new knowledge. 

If you believe you can contribute and are suited to the role then please apply now by clicking the application link provided.

About us

The City of Hobart offers something for everyone, with connections between nature, history, culture, businesses and each other. We are proud to provide a range of services and facilities that support the wellbeing, safety and participation of the community as well as continuously look to improve and embrace new approaches to achieve better outcomes for all. With an industrious and diversified economy, wherever your skills, talents and passions lie, we can offer you the opportunity to have a rewarding career with ongoing learning and development opportunities.

We recognise contributions to our workforce and offer:

Above Award wages and Employer Superannuation at 13.5% with salary sacrifice options.Health and Wellness programs, including onsite gyms.Discounted membership at Doone Kennedy Hobart Aquatic Centre.An Employee Assistance Program that offers onsite visits.Corporate Health Plan discounts with BUPA, St. Lukes and Medibank.

As a Local Government Recreation Centre in the City of Hobart, we can offer excellent training and support for career growth.

Learn more about what the City of Hobart can offer you.

The City of Hobart is committed to building an inclusive community and workplace. As an equal opportunity employer, we encourage applications from people of all backgrounds, abilities, ages and identities.

City of Hobart has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, verification of Qualifications, National Police History record check, and Medical Assessment including drug and alcohol testing.

Learn more about our vision, mission and values.

How to apply

If you're passionate about providing timely, reliable and informed information to guests of the centre in a friendly and courteous manner and ready to take on a role that challenges and rewards you, we would love to hear from you. Apply today

If you require any further information specific to this role please contact Nadine Hinks, Senior Customer Service Officer, on or email  

All applications must be made in the online portal, and you can save your application as you progress through the stages until you submit your final application. If you have any issues with submitting your application, please email details of the issue to Please note that we do not accept applications via email or after the position has closed so if you have issues submitting your application, please contact us prior to the closing time.

Applications close 11:59 pm Monday 16 November 2025.

Before you begin

You will need to read the position description prior to commencing your application as you will be required to address the key duties, skills and knowledge for this role in 600 words or less.

Please ensure you have copies of your current resume and relevant qualification/s ready to attach at the end of your application.

To protect privacy and prevent fraud, do not upload or email personal documents such as Driver's licences, passports, or personal tax and superannuation details. Instead:

• Applicants are required to declare they hold the required documentation/licence, and
• Originals will be sighted by People and Culture on the first day of work as a condition of employment.Selection process
  

Candidates are initially selected for interview based on the details provided in their application. Candidates that do not supply a copy of the mandatory qualifications, will not be progressed to interview.

The City of Hobart assesses all applications based on merit.

Positions are filled, based on how well the successful candidate meets the requirements of the position.

Learn more about the selection process on our website.

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