Shared Service Officer

2 days ago

Hobart, Tasmania, Australia Solstice Energy Full time $60,000 - $80,000 per year

Shared Service Officer – Full Time - Maximum Term 12-month

Solstice Energy is a diversified energy business based in Tasmania offering retail electricity and natural gas, as the state's leading natural gas company with over 20 years' expertise in gas transmission, distribution, transportation and retailing.

With offices in Launceston and Hobart, and operations that span Tasmania and regional Victoria, Solstice Energy is driven by its customers' current and future needs with a clear vision to support Australia's transition to a cleaner energy future.

About the Role

The Shared Services Officer is the first point of contact for customers and visitors in our North Hobart Office.  This role is responsible for delivering an exceptional customer experience at reception, ensuring a warm and professional welcome. Additionally, you will manage a range of business processes including general enquiries,  procurement, facilities coordination and records management, ensuring accuracy, efficiency, and a consistent level of service.

What You'll Do

  • Deliver high-quality customer service across email, phone, and digital channels

  • Manage administrative processes, records, and shared-service activities accurately and efficiently

  • Coordinate office requirements — including stationery, catering, room bookings and maintenance requests

  • Support stakeholder engagement with internal teams and external providers

  • Maintain and update shared knowledge systems, intranet pages, and databases

About you:

  • Previous experience in administration or customer service

  • A friendly, professional and proactive approach to your work

  • Strong computer literacy in Microsoft Office and confident learning new systems

  • Excellent communication, teamwork and time-management skills

  • The ability to work independently and juggle competing priorities

What we can offer

Some of our benefits include:

  • Paid Parental Leave

  • Competitive Remuneration and Salary Packaging Options

  • Paid Study Leave and Educational Support

  • Professional Membership

  • Health & Wellbeing Initiatives

  • Flexible Working

  • Community Support Initiatives

How to apply

To apply, please attach your CV, cover letter letting us know why you are the right person to fill this role.

For further information and to obtain a copy of the PD, please email

To learn more about what we offer, please visit: 

Solstice Energy are committed to creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours.

We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.

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