Process Mining Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Optus is on a mission to transform business processes through data-driven insights and automation. As a Senior Process Mining Data Analyst, you'll play a key role in developing and deploying advanced Process Mining solutions that uncover inefficiencies and enable smarter decision-making. This is your opportunity to lead end-to-end projects, design impactful dashboards, and deliver measurable value across the organisation.

What You'll Do

• Developing and refining Process Mining dashboards and solutions to boost efficiency and align with business goals.
• Leading end-to-end projects, working with collaborators on data discovery and model creation.
• Applying strong analytical skills to compose data models and interpret sophisticated process data for actionable insights.
• Driving Agile project management rhythms to ensure timely delivery and alignment with the Process Intelligence framework.
• Supervising and measuring the impact of implemented solutions, ensuring promised value is realised.

What You Bring

• Demonstrable experience in data analysis and Process Mining, with strong SQL and PQL skills.
• Capability to build and put into action dashboards that optimally communicate insights to collaborators.
• Good project management capabilities, ideally within Agile environments.
• Excellent problem-solving and critical thinking skills, with a focus on continuous improvement.
• Ability to engage and work with various collaborators to deliver impactful, data-driven solutions.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.

For more information on Diversity, Inclusion & Belonging at Optus, please visit