Supervisor

Position: Supervisor, Living & Community (Psychosocial)

Type: Permanent Full-Time

Location: Dulwich Hill, NSW

Award Classification: SCHADS Level 4

About Us

Golden Heart Services is a thriving organisation dedicated to making a meaningful impact in the disability support industry. Our goal is to be a well-known and trusted provider by delivering top-quality support services and enhancing the lives of our customers living with a disability and their families. This is an exciting opportunity to contribute to our mission and play a vital role in the success of our organisation.

Our Mission & Values

At Golden Heart Services, we believe in creating a community where everyone shines bright—spreading kindness, empowering individuals, and making a meaningful difference, one golden-hearted moment at a time.

About the Role

We're seeking a compassionate and capable Coordinator to provide direct support to the Manager and help lead our disability support services in Dulwich Hill. This blended role combines operational coordination, staff supervision, and direct client-facing support across Supported Independent Living (SIL) and Community Participation.

This position is ideal for someone with a strong interest in psychosocial disability, trauma-informed care, and recovery-oriented practice. You'll play a key role in shaping inclusive, person-centred services that empower individuals to thrive—particularly those with complex mental health needs.

Key Responsibilities

Support to the Manager, Living & Community

• Assist with day-to-day operations of the service
• Monitor service delivery against NDIS plans, goals, and funding arrangements
• Conduct quality checks and support audit preparation
• Respond to complex service issues and operational escalations

Direct Service Provision

• Role model best-practice support and build relationships with clients and families
• Step in during staff absences or critical incidents to ensure service continuity
• Maintain accurate documentation of support activities
• Provide scheduled and ad-hoc direct support to participants as needed

Staff Supervision and Support

• Supervise and support a team of Support Workers and Senior Support Workers
• Manage rostering, leave requests, and shift coverage
• Support recruitment, induction, and performance management
• Facilitate team meetings and training opportunities

Participant Support & Compliance

• Act as a point of escalation for complex participant issues
• Coordinate with families, carers, and external stakeholders
• Promote choice, control, and independence in service delivery
• Assist with risk assessments, support plans, and NDIS documentation

Key Selection Criteria

• Minimum 2 years' experience in a supervisory or coordinator role within disability, community, or social services
• Thorough understanding of the NDIS environment, funding structures, and Quality and Safeguards Framework
• Relevant tertiary qualifications (e.g., Certificate IV or Diploma in Disability, Community Services, or equivalent)
• Proven ability to lead a team while balancing administrative and direct support duties
• Excellent interpersonal, written, and verbal communication skills
• Strong administrative and organisational skills, with proficiency in Microsoft Office and client management systems

Mandatory Requirements

• NDIS Worker Screening Check
• Working with Children Check (WWCC)
• First Aid and CPR Certificate
• Australian Driver's Licence
• NDIS Worker Orientation Module Certificate
• Access to a reliable, comprehensively insured vehicle

Desirable

• Certificate in Mental Health
• Experience supporting individuals with psychosocial disability

How to Apply

To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are the ideal candidate for this role. We appreciate the interest of all applicants; however, only those shortlisted for an interview will be contacted.

No recruitment agencies, please.

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