Customer Service Officer

4 days ago

Tullamarine Victoria, Australia Lawson Sideloader Services Pty Ltd Full time
Job description

A vacancy has opened up with Lawson Port Logistics Pty Ltd in the Tullamarine area for a committed individual to join our Transport Operations Team.

We provide services to importers and exporters and are seeking an Assistant Customer Service Person to take the task of managing the operational activities for container deliveries.

This position is a day shift  role commencing at 8.00am to 5.00pm ( or as required until finished) Monday to Friday and will commence on a probationary period for the first six months with a view to permanency on successful completion of probation. It is a fantastic opportunity for anyone that would like to join a family team environment.

You will report to the Customer Service Manager and liaise directly with other Operations staff.

Key duties of the role will include:

Managing time slotting activities to and from the wharf for both importation and exportation of containers

Planning loads and deliveries to ensure customer delivery and pick up requirements are met

Liaising with key customers and clients

Providing reports as requested by customers

Ensuring the highest level of customer services is provided to customers

General assistance with all transport administrative tasks and duties

Individuals who have a strong knowledge of the transport fleet control will be highly considered for the position.

The successful candidate will also be able to demonstrate:

Excellent time management skills

Excellent attention to detail

Strong communication skills, both written and verbal

Exceptional Customer Service skills

The ability to demonstrate initiative

Strong computer skills

Personal qualities of honesty, integrity and reliability

Able to follow instructions

We are looking for an individual who is focused on attaining a long term position within a growing company and thrives on the challenge of coordination. If this sounds like you, please apply directly or alternatively, send an email to with your updated CV.

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