Customer Service Officer

Customer Service Officer (Junior or Senior)

Skyspan is an Australian owned family company and we are looking for a cross role with a mixture of Customer Service and Internal Sales in our Melbourne branch located in Tullamarine VIC.

Due to constant growth, we are seeking an intelligent, responsible and energetic person, dedicated to customer satisfaction. You must be able to work both independently and as an integral part of our team as the need arises. Preferably looking for a junior to fill this role. Someone who is willing and eager to be trained, learn the ropes and climb the ladder to build a successful long term and rewarding career. Senior customer service role available also.

About the business

Skyspan Australia is a dynamic and growing family business that has been established for over 40+ years and has it's head office located in Sydney in Baulkham Hills, NSW. We manufacture and supply the Design and Construction sector with a diversified and growing portfolio of quality engineered products.

We are innovative leaders in our industry with products and services that are designed to enhance people's working and living environments. Our mission is "To bring the goodness of natural light into people's lives, making people happier, healthier and smarter." We have a strong desire to become the largest and most trusted Skylight Manufacturer in Australia.

YOUR DUTIES IN THIS ROLE WILL INCLUDE:

• Receptionist duties. Answering inbound phone calls from customers
• Providing excellent customer service and providing a positive experience to all customers
• Liaising with customers regarding new and existing orders
• Following up on orders & products for delivery times
• Responding to email enquiries regarding products & orders
• Resolving customer issues and disputes where required
• Contacting customers to ensure products are received where required
• Liaising with factory/ warehouse at head office in Sydney and other departments as required
• Assisting customers with product knowledge
• Liaising with existing & new clients
• Attending to walk in customers in showroom
• Generating sales leads in NetSuite ERP system
• Opening, following up & closing sales
• General administration and data entry as required
• Some Logistics work: Basic receiving inbound orders and dispatching outbound orders
• Liaising with customers and scheduling deliveries to site where applicable
• Forklift license would be favourable in case for unloading goods. Not a requirement for the role though.
• Any construction, roofing or glazing industry experience or exposure would be favourable as it will help with your knowledge in the role. Not a requirement for though.

TO BE SUCCESSFULL IN THIS ROLE YOU WILL NEED TO HAVE:

• Good literary skills in both written and have verbal English
• Sufficient mathematical ability
• Be a problem solver
• Strong communications skill (oral & written)
• High attention to detail
• Experience in customer service is preferable
• Good organisational and planning skills
• Proficient in Microsoft Office and experience using CRM/Organising/Planning systems
• Knowledge of construction/building, preferably roofing or be able to demonstrate the ability to learn

DESIRABLE ELEMENTS IN THIS POSITION ARE:

• Own license and transport
• Non-smoker
• Experience in construction industry.
• Understand sheet metal manufacturing process

We offer a fantastic opportunity to join a team of ambitious people who strive to succeed in making people's lives healthier and happier. This is a long term and secure role, where you will work in a team-based, busy and dynamic working environment and in a company whose culture rewards hard work, performance and success. This is a Monday to Friday, long term, full time stable position for the right applicant, with room for advancement within the company. Your salary package is negotiable based on experience and skill base.

If this sounds like the sort of position you could do well in, please forward your resume for consideration.

Job Type: Full-time

Junior Salary: Starting From $60, $65,000.00 per year plus monthly Incentive plus Superannuation.

Senior Salary: Starting From $65, $70,000.00 per year plus monthly Incentive plus Superannuation.

Schedule:

• Monday - Friday
• 8.5 hour shift - 8am - 5pm or 7.30am - 4.30pm (Or to 5pm would be ideal if you want an increased salary).
• 10 minute morno & 30 minute lunch break
• No weekends

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• Salary packaging

Education:

• High School (Year Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English Native Language (Required)

Licence/Certification:

• Minimum Provisional P1 driver licence (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 01/09/2025

Expected Start Date: 31/10/2025