Associate Director, Change Management

• Join an organisation that has been proudly recognised certified as a 2025 Great Place to Work for five consecutive years
• Hybrid work environment
• 12-month FTC (Parental Leave Cover)

Export Finance Australia is the government's export credit agency.

We provide financial expertise and solutions to drive sustainable growth that benefits Australia and our partners. Through our loans, guarantees, bonds and insurance options we enable Small Medium Enterprises, corporates and governments to take on export-related opportunities, and support infrastructure development in the Pacific region and beyond.

The Associate Director, Process Improvement is responsible for delivering continuous improvement projects across end-to-end customer journeys and business processes, including cross-functional business teams. The role will help to drive better performance, change and compliance outcomes through engaging across all teams and helping to scope and deliver improvements to existing processes and ways of working.

YOUR NEW ROLE

Location: Sydney

Role Type: Temporary 12 month FTC (Parental Leave Cover)

• Work with teams across the EFA business to identify and capture gaps, missed opportunities, concerns and challenges in current ways of working.
• Continuously monitor and assess platform performance, identifying areas for optimisation and enhancement.
• Assist the Director, Business Solutions in managing and delivering technology change projects across a range of key areas including cross-functional process improvement, performance measurement, optimising technology, improving compliance processes and other similar initiatives that contribute to more efficient, high performing business processes.
• Develop and deliver training and other change management activities in relation to system and improvement projects to ensure changes are successfully embedded.
• Assist and evaluate core origination system enhancements with a risk and control mindset, ensure appropriate key controls are in place to mitigate risks.
• Facilitate process mapping workshops and work with the relevant business areas to implement these.
• Work closely with the business teams on documenting new policies and procedures, user guides, process improvements to deliver improved customer/team experience.
• Establish governance, frameworks, and operating models. These include ensuring appropriate key controls are in place to mitigate risks; and developing and maintaining a control testing plan to ensure risks are effectively managed across the relevant business teams/processes.

ABOUT YOU

• Bachelor's degree in Finance, Accounting, Business Admin, Information Systems, Computer Science, or related field.
• Experience with facilitating process mapping workshops and tools including Visio.
• 5+ years demonstrated Change Management & Process Improvement experience in driving better performance.
• Proven experience in change management.
• Demonstrated experience, operating as a successful change agent with the ability to challenge the status quo.
• Business or Corporate banking/finance experience.
• Ability to collaborate effectively with cross-functional teams, including business stakeholders, analysts, testers, to ensure that requirements are met, and improvement outcomes are achieved.
• Ability to deliver complex change & process improvement projects, with a focus on improving efficiency and driving business growth
• Strong knowledge of operational risk, regulatory risk and reputational risk.
• Training qualifications in Continuous Improvement or Project Management is an advantage.

Even if you haven't ticked every box but this role resonates with you, don't rule yourself out just yet, we'd love to hear from you

OUR BENEFITS & CULTURE

We are small enough to have an impact, BIG enough to make a world of difference and it starts with our people.

We support flexible working and pride ourselves in fostering a culture that is inclusive, diverse and collaborative. We are proud to be certified as a 2025 Great Place to Work for a fifth consecutive year, recognised on the 2023 AFR BOSS Best Places to Work list and listed as one of Australia's Best Workplaces for Women in 2025.

In line with our commitment to our people, we have a comprehensive array of benefits available to our employees:

• Generous leave provisions (e.g. Annual Wellbeing day) & leave purchase opportunities
• 18 weeks paid parental leave for primary care givers
• Thorough induction onboarding program
• Fitness Passport along with other Health & Wellbeing initiatives
• Gender affirmation leave
• Income Protection Insurance
• Community volunteering
• and many more

Our headquarters is based in Sydney CBD, and we have a national presence across Melbourne, Canberra, Brisbane, Perth and Adelaide.

ELIGIBILITY

Australian Citizenship
- To be eligible to apply for this position, applicants
must
hold Australian Citizenship at the time of application.

Security Clearance
- To be eligible to apply for this position, applicants
must
be able to obtain and maintain a Baseline security clearance.

SOUND LIKE YOU? APPLY

Applications close: 6 October 2025

Interviews will occur in parallel, so please apply ASAP.

Enquiries
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To apply, please click 'apply' or email your CV to

By choosing to apply, you agree to the recruitment privacy policy.

We invite and welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.

If you are a candidate with a disability, let us know how we can provide you with additional support.

ABOUT EXPORT FINANCE AUSTRALIA

Export Finance Australia is Australia's export credit agency.

We provide finance to support Australian export trade and overseas infrastructure development across the Pacific and Indo-Pacific. Through our loans, bonds and guarantees, we support businesses – from small and medium-sized enterprises (SMEs) to large corporates – foreign governments and infrastructure projects, to take on the world.

Working with banks, other government agencies and our partners, together we are helping drive international success for Australian businesses.

The reason our people join us, stay with us and grow with us is because they wholeheartedly believe in our purpose. They can see the impact we create for our customers.

We are a highly purpose-driven organisation. We seek to create an inclusive culture that values our customers and employees. Our people are expected to champion this and play a key role in achieving those outcomes. In working towards our strategy, our people display our IMPACT leadership behaviours of Frank & Fearless, Dexterous & Agile and Careful & Diligent

For more information about us, please refer to our website.

Applications from recruitment agencies will not be considered on this occasion.