Assistant Store Manager

4 days ago

Eastern Creek, Western Australia Metcash Full time $90,000 - $120,000 per year

About the role:

Hardings Hardware are currently seeking a motivated and knowledgeable individual to join the team in Huntingwood as an Assistant Manager.

Reporting to the Store Manager, you will be responsible for assisting in providing a quality customer service experience for our trade customers through alignment to set procedures and focus on DIFOT, as well as safety being part of your day-to-day culture.

Previous leadership experience in a retail/trade environment will be an advantage. Your attention to detail in basic data analysis and understanding of stock flow principles will feed our pipeline and control costs.

Having a passion for outstanding customer service outcomes will see you deliver sales targets and KPI's which you will have the ability to influence in store.

What you will do

  • Communicate the business strategy and ensure set processes are adhered to.
  • Create an environment that supports teamwork and values our leadership qualities.
  • Coach and mentor direct reports, provide performance feedback, encouragement and counselling as required.
  • Maintain store assets and equipment.
  • Ensure daily truck usage information is relayed to store manager for review and reporting.
  • Carry out the dispatch and co-ordinator functions to ensure DIFOT is kept to a high standard.
  • Take a hands-on approach to ensuring picking, goods inwards and inventory control tasks are completed by given deadlines.
  • Address any escalated customer concerns either face to face, by e-mail or phone.
  • Maintain Safe work practices at all times in line with company standards.

What you will bring

  • Ability to work effectively in a fast-paced team environment.
  • Strong customer focus with the ability to resolve queries professionally.
  • Previous leadership experience, ideally in trade or retail.
  • A valid forklift license (mandatory)
  • Strong organisational skills with the ability to prioritise and meet deadlines.
  • Attention to detail and a sense of urgency to deliver results.
  • Excellent communication and interpersonal skills
  • Project a professional image at all times
  • Previous experience in building supplies, transport, or a related industry (is an advantage).

About Us

Built upon a foundation of old-school values since opening for business in 1958, Hardings Hardware is a leading choice for builders and renovators.

Our commitment to stocking the best brands at the lowest prices is renowned throughout the trade and matched by a commitment to providing exemplary customer service and product advice in everything we do. 

Hardings Hardware service and deliver from its network of eight locations in Sydney, Melbourne, Brisbane and Adelaide with an extensive range of cooking appliances, hot water, heating, bathroom and laundry fittings, door furniture and building materials.

Hardings Hardware is part of TTHG (Total Tools Hardware Group) and a wholly owned entity of Metcash Limited.

If you feel you have what it takes to join our team and build your career, we want to hear from you

#INHT #LI-SC1

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