Leader, Product Originations

About the role:

As a Leader (Product Originations) within Technology & Transformation, you will play a pivotal role in leading a team that maintains and operates platforms that enable new customer products to be originated and Enterprise Content Management (ECM) services for Australia's leading mutual bank. The role is responsible for providing technical leadership, people leadership and guidance in the design, development, deployment and maintenance of customer-centric platforms for the team. This position is responsible for delivering exceptional banking services, products, and applications directly used by customers or employees to support customers.

This is a hands-on leadership role, the successful candidate will be able to jump on the tools at times to assist their team with configuration or development efforts when required.

Key responsibilities include:

• Manage a development team: including performance, bonus and salary reviews, talent mapping, succession planning and individual development plans.
• Technical leadership: Provide expert technical leadership (in collaboration with the Technical Lead, Lending and Technical Lead, ECM) and guidance to the team on operational activities incl. incidents, problem resolution and integration projects.
• Change management: Lead and oversee changes into production, ensuring that development, design, testing, and verification adhere to strict ITIL standards and maintain strong Secure Stable & Resilient (SSR) standards, minimising impacts to members and staff.
• Team collaboration: Work closely with cross-functional teams, including product owners, delivery leads and analysts, to ensure effective collaboration and seamless integration with other systems and applications.
• Technical mentoring: Provide mentorship and guidance to other team members, fostering their technical growth and promoting knowledge sharing within the team.
• Stakeholder communication: Effectively communicate technical concepts, project updates, and platform enhancements to stakeholders, including management, sponsors, and other relevant teams.
• On Call: Manage & sometimes participate in an on-call roster for the team to ensure the stability and availability of our platforms. Appropriate remuneration applies.
• 2IC: Represent the Product Originations team at times when the Senior Leader, Product Originations is unavailable or requires support.
• Experience in a leadership role for IT development and operations – people and technology.

About you:

Success for this role is demonstrated by the management, delivery and support of solutions that are usable, stable, secure, compliant, and aligned to business objectives. The Leader (Product Originations) will achieve this by providing strong technical leadership and mentorship to the team, driving continuous improvement, and ensuring stakeholder satisfaction.

Knowledge and Experience:

Essential

• Experience leading people (internal staff and vendor partners) in software development or system configuration efforts. Experience handling incoming and outgoing escalations where required.
• Experience working closely with Technical Leads to supplement knowledge across the team.
• A thorough understanding on personal and residential lending processes in a financial institution. Other processes involved in originating other non-lending products is also beneficial.
• Expertise in managing major incidents, problem and change management using ITIL standards.

Desirable

• Technical familiarity with current and/or future-state (preferred) systems is beneficial.
• Experience in configuring or managing a Loan Origination System (LOS) and how the end-to-end personal and residential lending process can be modelled using technology
• Experience working closely with Enterprise Content Management (ECM) platforms such as IBM FileNet or Hyland OnBase and how these supplement the LOS and business outcomes.
• Experience with third-party integrations to supplement the lending process (e.g., credit bureau interactions, comprehensive decisioning, property valuations etc.).
• Familiarity with multiple delivery methodologies and the ability to adapt to the selected project methodology.

Essential Technical Acumen:

• Extensive financial services and IT development/operations experience.
• Familiarity with agile software development methodologies and leading people at different levels of agile maturity.
• Prior experience designing, delivering and/or maintaining complex technical solutions and the ability and experience of identifying and resolving complex technical issues.
• Sound documentation and written/verbal communication skills.
• Ability to articulate complex, technical solutions to audiences with varying technical understanding.
• Working knowledge of Servicenow.
• Working knowledge of Atlassian Jira Cloud.
• Working knowledge of Atlassian Confluence.
• ASP.NET Core and Framework – Model View Controller (MVC) pattern.
• Azure DevOps and GitLab.

Qualifications and Memberships

• Essential

• Tertiary education in a relevant field such as Computer Science, Information Technology, Business Administration, or a related discipline.

• Desirable

• Professional qualifications or training related to the current or future state systems. Examples include:
• Hyland OnBase
• IBM FileNet / Cloud Pak for Automation
• Data Action Symtrix
• Simpology Platform – Loanapp, Omni, AIP, Admin
• Backbase Digital Banking & Digital Lending
• Docusign & Docusign Gen for Salesforce

Why you'll love working with us:

People First Bank – our new brand – says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank.  We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by 14th September.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.