Service Delivery Manager

Join Avec Global – Where Your Expertise Takes Centre Stage

At Avec Global, we've cracked the code that big consultancies can't: delivering enterprise-scale solutions at startup speed. While others are trapped in consulting red tape, we've grown from zero to $50M in four years by actually shipping what we build.

Join a team where your expertise isn't buried in bureaucracy – it's unleashed on ASX-listed projects that move as fast as you think, backed by billion-dollar stability and the kind of agility that turns bold ideas into client wins.

Your superpower deserves a consultancy that can keep up.

What Makes Us Different:

• Blended Delivery Model:
  We don't just advise – we deliver. With advisory and implementation under one roof, you'll see your strategies come to life.
• Innovation at Our Core:
  As experts in Automation, Data, and AI, you'll be at the forefront of IT transformation, working with the latest tech that actually makes it to production.
• Boutique Scale, Enterprise Reach:
  We're big enough for serious projects, yet small enough to know your name. You won't get lost in the machine or stuck in endless approval chains.
• Risk Appetite:
  We take on challenges that bigger consultancies won't touch. Your boldest ideas have a home here.

Job Description

Own the end-to-end service delivery of Project Services (Testing, Business Analysis, and Project Management) for a key financial-services client. Drive portfolio outcomes, profitability, and client satisfaction by setting clear service standards, meeting SLAs/KPIs, and leading high-performing teams. Act as a trusted consulting partner who can influence executives, craft compelling recommendations, and relentlessly improve delivery.

Key Responsibilities

• Service delivery leadership: Direct day-to-day delivery for Testing, BA, and PM teams; ensure scope, time, cost, quality, risk, and issues are actively managed across the portfolio.

• SLA & KPI management: Establish, monitor, and continuously improve service performance; run regular health checks and produce clear reporting at engagement, service, and portfolio levels.

• Portfolio management: Assist in the planning, prioritise, and sequence initiatives; balance demand vs. capacity; ensure benefits realization and alignment to client strategy.

• Profit & commercial outcomes: Manage forecasts, margins, and workforce plans; drive a sustainable, profitable account while maintaining client value.

• People leadership: Lead large, multidisciplinary teams (including leads, business analysts, and test analysts); set goals, coach performance, and foster a collaborative, high-performing culture.

• Client engagement & stakeholder management: Build excellent relationships across business and technology; influence senior and executive stakeholders; act as the "voice of the client" internally.

• Consulting & advisory: Assess work requests, shape solutions, and provide pragmatic recommendations; prepare and deliver proposals, options papers, and portfolio-level packs.

• Governance & reporting: Run cadence for status, risk, and financials; prepare executive-ready written and oral presentations and present to leadership forums.

• Continuous improvement & innovation: Identify delivery/process improvements and new ways of working, tools, and automation to uplift outcomes.

• Compliance & ways of working: Ensure 100% adherence to client and company policies, standards, and training requirements.

Key Deliverables

• Portfolio and service health dashboards, SLA/KPI packs, and executive reports.

• Quarterly forecasts, capacity plans, and profitability reports.

• Approved resource plans and on-boarding outcomes for all initiatives.

• High-quality proposals, recommendations, and decision papers.

• Continually able to articulate the value proposition to the client at any given time.

Qualifications

Qualifications & Experience

• Bachelor's degree in Information Technology, Business/Commerce, or related discipline (post-graduate or agile certifications desirable).

• Extensive experience in a consulting environment leading service delivery or professional services for enterprise clients.

• Proven track record managing large, multi-disciplinary delivery teams preferably across Testing, BA, and PM, preferably within managed/outsourced services.

• Demonstrated success running portfolio management processes and steering committees.

• Strong commercial acumen with responsibility for account profitability, forecasting, and workforce planning.

• Financial services domain experience (investment management/banking strongly preferred).

• Expert-level written and verbal communications, including design, development and delivery of executive-ready presentations.

Additional Information

Join Avec Global, where we blend delivery with proficiency, and your success is our success. Be part of a team that delivers IT projects with simple, smart, focused delivery.

We are Avec Global