Workers Compensation Manager

The Workers Compensation Manager will coordinate and manage Workcover claims and facilitate effective return to work and rehabilitation processes in compliance with relevant legislation, ensuring injured employees receive timely support and accurate entitlements through collaboration with HR, Payroll and external providers. This is a standalone position reporting directly to the Group HR Manager.

• Deliver efficient and effective injury management and return to work processes.
• Develop return to work procedures, including suitable duties lists, toolkits, and guides.
• Provide early intervention strategies to support timely return to work.
• Manage complex and escalated claims, including arranging independent medical assessments.
• Liaise with insurers, regulators, healthcare providers, and internal stakeholders.
• Provide advice and coaching to managers on return to work obligations and best practices.
• Partner with internal departments to ensure accurate injury-related wage payments.
• Collaborate with external providers to ensure appropriate return to work planning.
• Ensure compliance with relevant legislation and internal policies (e.g., Workplace Injury Rehabilitation and Compensation Act 2013).
• Conduct audits on return to work processes and recommend improvements.
• Keep up to date with legislation and recommend policy/procedural changes.
• Maintain and report on injury and compensation claims via management systems.
• Monitor and manage financial impact of claims, including wage step-downs and claim costs.
• Develop strategies to reduce claim costs and insurance premium impact.
• Participate in workers' compensation reviews and provide regular reports to management.

About You

• Demonstrated knowledge and experience in HSE, Injury Management and Return to Work case management including the ability to implement, maintain and monitor relevant systems.
• Experience in Return-to-Work procedures as legislated by the Authority Workers Compensation System.
• Well-developed interpersonal communication skills, including ability to collaborate and work with managers to bring about change.
• Excellent verbal and written communication skills, including well developed report writing, and negotiation skills.
• High level proficiency in a range of computer-based applications including Microsoft Office programs Outlook, Word, Excel, and PowerPoint.
• Proven ability to coach, develop and share knowledge with others.
• Self-starter with initiative, working as part of a dynamic team, and a commitment to working respectfully with individuals.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to comply with Company policies, procedures, and legislative requirements.

At DGL Group, we focus on solving problems for our customers. We are a diversified industrial group of companies, offering end-to-end supply chain service, including chemical and industrial formulation and manufacturing, warehousing and distribution, waste management and environmental solutions.

With more than 4,200 customers and 750+ employees, we operate across Australia and New Zealand, as well as internationally. We are listed on the Australian Stock Exchange and are on a trajectory of significant growth – which brings enormous opportunities for the right candidate.

Recruiters: We recruit internally so please don't send us candidates or contact our managers. We'll contact you if we require your support.

Privacy Collection Notice

As part of the application process, we ask you for private information such as your name, contact details, qualifications, employment experience, your right to work in the relevant location and, in some cases, medical information. If you move ahead to the next step, this will also include reference checks and potentially personality profiling. This information provides us with an insight into how suitable you are for the role.

Any information obtained is confidential and managed by the recruiting team member. We store the information securely, and it can be accessed only by nominated people in the company. It is not provided to any third party without your written consent. Where the law requires, the information may be provided in line with the legal direction. By applying for this role, you consent to the collection of private information in line with this notice.