Manager on Duty

About Us
Nestled on the pristine shores of Port Stephens, The Anchorage Hotel & Spa is a haven of laid-back luxury. Offering timeless elegance with a relaxed coastal spirit, the resort combines intuitive service with bespoke experiences, from indulgent treatments at Spa Lucca, to signature dining at The Galley Kitchen, and unforgettable local adventures including whale watching, sailing, and more.

The Opportunity

We are seeking a professional and service-driven Manager on Duty to assist with leading our Front Office team in a full-time capacity. Working closely with the Rooms Division Manager, in this pivotal role, you will be the first impression of our hotel, delivering intuitive and personalised service that reflects the highest standard of hospitality.

Your Day to Day

• Welcome guests with warmth and efficiency
• Support our Rooms Division Manager with the day-to-day duties of our Guests Services operations.
• Establish and maintain relationships between all departments of the resort.
• Handle and resolve any guests' complaints or queries.
• Provide training to new team members.
• Lead, inspire and develop the team.
• Up-sell and promote Hotel services.
• Assist with shift coverage

About You
You are polished, personable and naturally attentive to detail. Your ability to anticipate guest needs, manage multiple priorities and communicate with confidence ensures an exceptional guest journey. Previous experience working in a luxury or boutique hotel Front Office is highly desirable, but more importantly, you bring the right attitude and attention to detail.

You'll Thrive With Us If You

• Are authentic, inclusive and bring your best self to work
• Enjoy working in a dynamic, fast-paced environment
• Put the guest experience at the heart of everything you do
• Believe in growing together and supporting others to reach their potential

What we offer

Benefits
Being an employee of The Anchorage Hotel & Spa and The Wests Group will give you access to just a few of the following perks and benefits:

Wellbeing: First Nations Cultural Leave, annual flu vaccinations, Wellbeing Leave, flexible work options, community care leave and employee assistance programs (EAP).

Career: Certificate III in Hospitality, paid traineeships, and leadership programs.

Financial: Paid parental leave, 17.5% annual leave loading, award wages and penalty rates, plus 40% off meals for club employees.

Lifestyle: Discounted gym membership for $25/month per month (including your partner), discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our three hotels - The Executive, The Gateway, and The Anchorage Hotel & Spa.

Additional Information

Our Front Desk operations are 24 hours, with our shifts running from 6:30am to 10:30pm. You will be required to work a variety of shifts across a 7 day roster. Our seasonal peaks run through summer, public holiday and school holiday periods, availability during this time is essential.

Certifications
Required:
Responsible Service of Alcohol (RSA)

As part of The Wests Group recruitment and assessment process, all candidates progressing to the next stage will be required to complete relevant due diligence and probity checks specific to the role. This includes, but is not limited to, a Criminal History Check, reference checks, and right to work verification via our company portal. All associated checks and costs will be facilitated by The Wests Group.

We welcome candidates from diverse backgrounds to create a work environment where employee differences such as gender, age, culture, disability, sexual orientation and education are valued to reflect the diversity of the communities in which we operate. Aboriginal and Torres Strait Islander peoples are encouraged to apply.