Helpline Consultant – Supporting Adults with Disability and Older People

2 weeks ago

Parramatta, New South Wales, Australia The Recruitment Company Pty Ltd Full time

Are you compassionate, quick-thinking, and experienced in community services?

We are seeking a Helpline Consultant to be the first point of contact for enquiries and reports about abuse, neglect, and exploitation of adults with disability and older people. This is a hands-on, impactful role where your decisions can directly affect the safety and wellbeing of vulnerable adults.

About The Role
As the frontline of the office, you will respond to phone calls and emails, reviewing reports and making timely decisions on the appropriate response.

Key Responsibilities

  • Receive and respond to enquiries and reports about abuse, neglect, and exploitation in a person-centred way.
  • Review emails and phone reports to assess risk, urgency, and next steps.
  • Make prompt, informed decisions, including facilitating emergency responses (e.g., police or ambulance) if required.
  • Provide early case coordination and referrals to improve safety and wellbeing outcomes.
  • Maintain accurate records and notes while handling multiple complex cases simultaneously.
  • Work collaboratively with stakeholders and service providers to ensure appropriate follow-up.
  • Participate in continuous learning to maintain contemporary and evidence-based practices.

What We're Looking For

  • Experience in community services, case management, ageing, disability, child protection, or similar hands-on roles.
  • Strong ability to think quickly and make decisions under pressure.
  • Compassionate and professional, with excellent customer service and communication skills.
  • Ability to multi-task, maintain accurate notes, and process complex information effectively.
  • Resilient and confident in handling sensitive, high-stakes situations.

MUST HAVE clear police check, Australian Permanent Residency or citizenship and reside in NSW.
Benefits Of Contracting Through The Recruitment Company

  • Best Agency to Work for in Australia 3 years in a row (Great Place To Work)
  • A dedicated Contractor Care Manager for you
  • Over 1000 positive reviews - 97% say we're 'exceptional'
  • Award-winning contractor benefits package
  • Leading NSW Government supplier since 2004
  • Discounted training and certification
  • We can cover you for PI and PL insurance
  • The BEST Christmas in July party in Australia

This is a critical frontline role in protecting vulnerable adults. If you thrive in a structured environment, have experience in community services, and are confident in making quick, high-stakes decisions, you will find this role deeply rewarding and impactful.

Apply Now

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