Dental Receptionist and Patient Experience Coordinator

2 days ago

Preston VIC, Australia New Smiles Dental Full time $60,000 - $75,000 per year

Dental Receptionist — "Be the Smile Starter at New Smiles Dental, Preston"

"Your friendly voice, your attention to detail, your care — all combine to help our patients walk out lighter, more confident, cared for."

Who We Are

New Smiles Dental is a purpose-built, modern clinic located in Preston (Bell Street corridor) offering comprehensive family, cosmetic, and restorative dentistry. We believe in accessible, caring, and high-quality dental care to the community — blending advanced technology, compassionate service, and transparent practices.

We're proud of our reputation in the local area as a clinic that listens, cares, and delivers smiles people trust.

The Role: Dental Receptionist & Patient Experience Coordinator

You won't just "take calls." You'll be the heart of first impressions, the calm in the appointment storm, the smiling voice patients rely on.

Your Day Might Include:

  • Greeting patients (in person & by phone) with warmth, professionalism, calm
  • Managing a busy appointment book — scheduling, rescheduling, handling emergencies
  • Guiding patients through fees, health funds, payment plans, and billing
  • Ensuring accurate, up-to-date patient records and treatment notes
  • Proactively coordinating patient flow with clinicians to avoid downtime
  • Following up with recalls, reminders, feedback calls
  • Light admin: ordering supplies, daily reports, correspondence
  • Being the "bridge" between patients and the clinical team — anticipate, communicate, smooth out friction

What You Bring to the Table

  • You're genuinely warm, empathetic, and enjoy interacting with people
  • Organised and able to juggle multiple tasks under pressure
  • You've got experience (ideally in a dental/medical/clinic environment)
  • Comfortable with financials, billing, office systems
  • Tech-savvy: able to pick up practice software, digital scheduling, office tools
  • You take ownership — see a problem, fix it
  • Integrity, professionalism, reliability — you treat patient confidence as sacred

What You'll Love About Us

  • You matter: you are not "just admin" — you're part of delivering patient care
  • Growth path: high performers may progress into leadership, marketing, or practice management
  • Modern, well-equipped workplace & tools
  • Flexible scheduling, good support
  • Be part of the community: we serve families, local residents, and you'll often meet the same people
  • Competitive remuneration + performance incentives

Details & Practicals

  • Salary: competitive and commensurate with experience
  • Hours: [e.g. Full-time / Part-time – include weekend/Sunday rotation]
  • Leave entitlements, super, etc.
  • Training support (both in-house & external)
  • Closing date: 15th Oct 2025
  • To apply: Send your résumé + a brief note (no more than 1 page) on **why New Smiles Dental and why you to

We welcome applications from people in Preston and surrounding suburbs — if you want to work in a place where your human touch makes a difference, we'd love to hear from you.

Job Type: Part-time

Pay: $24.95 – $37.10 per hour

Expected hours: 21 – 28 per week

Benefits:

  • Employee discount
  • Employee mentoring program
  • Referral program

Work Location: In person

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