Receptionist/dental Assistant

**Job Title: - Receptionist/ Dental Assistant**

New Smiles Dental is on the lookout for enthusiastic individuals eager to become part of our expanding team at the New Smiles Dental office located in Preston.

Seize the chance to be associated with one of the Australia's premier highly rated dental clinic.

We're open to welcoming both beginners and seasoned professionals, with positions available of specialised Surgical Nurse as well. Your responsibilities will adapt to align with your interests and strengths, as we're dedicated to supporting your personal and professional development.

Join us for a rare chance to collaborate with Melbourne's top dental professionals, contributing to transformative dental treatments that make a real difference in people's lives.

**At New Smiles Dental, you'll enjoy the privilege of**:

- Enhancing your capabilities beyond the scope of a typical dental office.
- Taking pride in the significant, positive impact you have on patients' lives.
- Learning and assisting in a diverse array of dental services, including orthodontics, veneers, comprehensive oral restoration, and cutting-edge dental implant procedures.
- Operating within cutting edge technology.
- Collaborating with the most compassionate and skilled dental professionals.

New Smiles Dental stands out as a distinctive work environment, unparalleled by any other dental office. Our mission is to provide excellent dental care services accessible to all patients through our state-of-art clinic, experienced dentists, and modern technology, thereby creating a Positive, Caring and Friendly Dental Experience.

**Key skills and qualifications for this position include**:

- A self starter and someone who loves to interact with people building connections and creating positive environment
- A positive personality, who enjoys working in a team and assisting other team members
- Possession of or willingness to pursue a Certificate III or IV in Dental Assisting, or to start a traineeship.
- A strong passion for delivering exceptional customer service.
- A keenness for learning and personal development, with or without prior dental knowledge.
- Proficiency in computer use and excellent communication skills.
- Self starter and motivated to work as team player

**Key Responsibilities for this position include**
- Reception duties including greeting patients, verifying their information, managing sign-ins, and ensuring they are comfortable, taking calls, establishing connections with our existing patients and presenting treatment plans following appointments
- Manage appointment books to optimise production time and availability for new patients
- Book new appointments from existing patients and initiate new ideas to book new patients
- Manage open treatment plans, recalls and cancellation patient list
- Generate marketing content for social media
- Manage and coordinate with supplier, lab, specialists for related work
- Handle billing inquiries, processing payments, preparing invoices, and explaining insurance benefits and payment options to patients
- Assist dentist in all of chair-side dental procedures on a regular basis
- Deliver exceptional dental care and excellent customer service
- Perform instrument reprocessing and sterilisation on a regular basis
- Interacting with patients in a friendly and approachable manner and assist them with their queries, booking follow up appointments, post treatment plans
- Fostering professional relationships with dentists and other staff at the centre
- Maintaining compliance with organisational policies and procedures
- Administrative duties of document management, file management and referral coordination
- Ensuring the reception and waiting areas are tidy and welcoming, managing office supplies, and coordinating with other staff to ensure smooth operations.

**Choosing to work with New Smiles Dental means**:

- Receiving compensation that exceeds the standard industry rate.
- Exploring a wide range of career advancement opportunities.
- Embarking on a rewarding journey in the dental sector.
- Potential to grow in a leadership position

Are you ready to take this step? Let's connect

**Job Types**: Part-time, Permanent, Casual

Pay: $24.00 - $35.00 per hour

Expected hours: 14 - 38 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- Shift work

Supplementary Pay:

- Bonus

Application Question(s):

- Please list your availability to work for all 7 days of week.
- What motivates you for this role?

**Experience**:

- Customer service: 1 year (preferred)
- Dental assisting: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 28/10/2024