IT Service Desk Agent

1 week ago

Perth, Western Australia APM Full time

Job Description

In this role you will:

  • Provide Level 1 IT support in a large and growing corporate environment
  • Deliver exceptional customer service via remote channels including phone and instant messaging
  • Interpret technical information in a clear, user-friendly way
  • Accurately capture and document user issues in the Service Delivery tool
  • Identify repeat issues and escalate risks to IT management
  • Contribute to continuous service improvement initiatives
  • Support asset management of client devices

Skills you'll bring

You're a natural communicator with a strong customer service mindset. You thrive in fast-paced environments and enjoy helping people solve problems — whether it's over the phone, via chat, or face-to-face. You also bring:

  • Previous experience in a remote support or call centre environment
  • Strong verbal and written communication skills, with the ability to simplify technical concepts
  • Relevant tertiary qualification and/or work experience, or currently studying IT or customer service-related fields
  • Familiarity with Microsoft enterprise tools (Windows 10, Azure, Microsoft 365, Intune UEM)
  • Ability to troubleshoot Windows OS, Office suites, hardware, and networking issues
  • A proactive attitude and eagerness to learn
  • Willingness to participate in an on-call rotation and work outside standard hours when required

What's in it for you?

  • Experience supporting a multinational infrastructure – AUS, NZ and Singapore
  • Opportunities for professional and career development
  • Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave and a company mobile

Ready to Join?

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About APM Group

We're a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there's an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

At APM we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples, the LGBTQI+ community and people with a disability.

Indigenous people, people of culturally diverse background, LGBTQIA+ people and people with disability are encouraged to apply. Employable Me will be able to explore adaptations to the work environment if required.

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