Business Analyst, Service Integrity

Overview

Link Group is one of Australia's leading fund administration and share registry specialists. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

The purpose of the role is to provide high levels of technical expertise to, investigate, analyse and resolve detailed and complex insurance enquires to ensure a superior client experience. This includes analysis on key insurance products, business requirements, product development through migrations and enhancements.

Key Accountabilities and main responsibilities

Strategic Focus

• Assist, participate & investigate data related insurance enquiries
• Design, develop and execute plans to ensure the quality of products are maintained to the satisfaction of our clients as per each Fund business rules and insurance product designs
• Actively seek process improvement opportunities
• Participate in PVT testing for releases and patches as assigned

Operational Management

• Participate in problem solving and collaboration and maintain healthy group dynamics
• Work with Funds, internal / external auditors in delivering components of audits assigned by the manager.
• Complete task allocated by the lead analyst to prevent, early detect and resolve complex data/product related to issues
• Work closely with the resources within the IT area and deliver cost effective solutions that meet client requirement
• Work directly with peers to ensure all insurance enquiries are managed in line with SLA's and each Fund Insurance business rules

Governance & Risk

• Ensure adherence and compliance with all legislative, financial, policy, procedural and quality requirements including OH&S issues
• Assist in projects to review and attend Insurance related functional specs, fund Insurance related changes, new fund Insurance related transitions
• Maintain all work meeting GS007 standards including completion of assigned quality assurance testing and follow ups

The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.

Experience & Personal Attributes

• Ability to articulate issues surrounding business, operational and technical risk management;
• Strong Superannuation industry knowledge preferably in insurance
• Proven experience in business analysis within the finance sector
• Past experience and confidence in using data analytical tools
• Proven ability in taking strong ownership of deliverables and work with a team of analyst to deliver reports that highlights issues / errors in application of business rules.
• Developed organisation and planning skills with the ability to deal with demanding workloads prioritise and meet strict deadlines;
• Exceptional attention to detail, time management and organisational skills;
• Commercial, risk aware and outcomes focused;

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.