Customer Service Consultant

7 days ago

Brisbane, Queensland, Australia Reapit Australia & New Zealand Full time $40,000 - $60,000 per year

Company Description

Reapit Australia & New Zealand is the original end-to-end business technology provider for estate agencies, with over 25 years of experience in helping sales and lettings agents grow their businesses. Our technology connects property professionals across Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants, and landlords to power impactful relationships. Trusted by over 7,000 offices, we offer award-winning real estate technology solutions to support agencies of all sizes in modern real estate.

What you'll be doing

As part of our "Move Me In" team, you will be tasked with assisting our customers to move into their new property. You will:

  • Contact tenants on behalf of their property managers, that have just been approved for their new property (the feel good stuff).
  • Show them our tech and help them connect their utilities as well as other services in their new home.
  • Educate customers on how to use our self-service platforms effectively.
  • Maintain accurate information in our database.
  • Learn about the energy industry and it's little nuances.
  • Work effectively as part of a high performing team.
  • Engage in monthly games for extra cash.

Who we're looking for

At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you.

  • Experience in a call centre is preferred, however not essential.
  • Exceptional verbal and written communication skills, with a persuasive and engaging style to effectively convert potential customers.
  • Strong customer service orientation, with a keen interest in understanding customer needs and strategically meeting them to drive sales.
  • Flexibility and eagerness to learn new sales techniques, tools, and processes, and to adapt to changes in the call centre environment to enhance sales performance.
  • Ability to work collaboratively with colleagues, sharing best practices and contributing to a high-performing sales team environment.
  • Demonstrate patience and creativity in overcoming objections and resolving customer issues, ensuring a positive customer experience and successful sales outcomes.

What's in it for you?

We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team, as well as:

  • A great work life balance – switch off at the end of the day.
  • The ability to grow your career into different areas of our business.
  • Uncapped commissions and bonuses.

Don't tick all the boxes? Neither do we

We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.

We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.

We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.

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