Customer Assist Consultant
1 day ago
Job Title: Customer Assist Consultant - Suncorp Bank
Req ID: 104187
Department: SB Specialist Customer Care
Division: Suncorp Bank
Location: Brisbane
About Us
At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
As a Customer Assist Consultant in our Home Lending you'll play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship onto managing the assistance until the agreement has finished in accordance with business policy.
Role Location: 80 Ann Street, Brisbane QLD 4000
Role Type: Permanent, Full-Time
Note: 2 available opportunities
What will your day look like?
As a Customer Assist Consultant, you will:
Assess customers with their hardship enquiry by reviewing applications and making recommendations
Complete the appropriate workflow for each enquiry to ensure a seamless customer experience
Determine if any customer Loan Life Events align with policy or require escalation for review
Provide guidance and instructions to direct customers to appropriate counselling services when necessary
Offer guidance and information to customers when a Hardship Notice is evident
Maintain regular contact with allocated customers until their financial difficulties are resolved or alternative solutions are found
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Strong experience in a similar role is desired but not mandatory
Tertiary qualifications desired, but not mandatory.
Understanding of the legal and regulatory framework in which team must operate desired.
Banking and lending experience desired, but not mandatory.
You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number
Job Posting End Date
17/10/2025 , 11.59pm, (Melbourne Australia)
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