Customer Service Consultant

3 days ago

Brisbane, Queensland, Australia EB Games Full time $45,000 - $60,000 per year

JOIN THE FUN

As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people's development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us

Your new role awaits…

As a Customer Service Consultant, the purpose of your role is to provide quality customer service and help to deliver the ultimate EB Experience through our EB and Zing customer service channels

Primary Responsibilities include:

  • Answering all phone and email enquiries in a professional and courteous manner
  • Ensuring efficient and accurate turnaround of customer phone and email requests
  • Maintaining in-depth and accurate knowledge of product, promotions, and the video game/pop-culture industries
  • Ensuring all customer complaints and/or other feedback are managed with care and consideration and follow correct escalation procedures
  • Searching for and providing requested information to customers and our store teams
  • Administration duties

We have multiple casual positions available.

What are we looking for?

To be successful in this role you will have:

  • Commitment to providing exceptional service based on meeting the needs of the customer
  • Strong verbal communication and listening skills, both in person and on the phone.
  • Strong written communication skills and the ability to effectively communicate via text.
  • Analytical, problem solving and decision-making skills
  • Computer, typing and data entry skills across a range of programs
  • Accuracy and high attention to detail in all tasks performed
  • Experience handling difficult customer interactions
  • Call Centre Experience would be advantageous but is not a requirement

What more do we offer?

  • Employee discount at EB Games and Zing in store and online
  • Benefits platform with discounts at all your favourite retailers
  • Paid Parental Leave
  • Flexibility to support you and maintain work-life balance
  • Employee Assistance Program (EAP) for you and your family
  • World-class wellbeing platform
  • Onsite parking
  • Recreation room with consoles, arcade machines, ping-pong and more

A little more about us…

Over 25 years EB Games has become one of Australia & New Zealand's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With more than 400 locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.

In your application, please include a short cover letter or introduction statement and tell us what your favourite game, movie or current pop culture obsession is

** Applications close 29 September 2025 **

  • Customer Services Consultant

    5 days ago

    Brisbane, Queensland, Australia Queensland Department of Education Full time $60,000 - $90,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout The Australian Music Examinations...

  • Customer Services Consultant

    3 days ago

    Brisbane, Queensland, Australia Department of Education Full time $60,000 - $100,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout the Australian Music Examinations...

  • Customer Services Consultant

    3 days ago

    Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    *About the Australian Music Examinations Board: The Department of Education's Australian Music Examinations Board QLD is responsible for the coordination and scheduling of music and speech and drama examinations in Brisbane and throughout Queensland. Your Role: This hands-on role is based in bespoke facilities at Ashgrove in Brisbane, managing a team of...

  • Customer Service Consultant

    1 week ago

    Brisbane, Queensland, Australia Rentokil Initial Full time $60,000 - $80,000 per year

    We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in Brisbane.In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.The core responsibilities in...

  • Customer Service and Sales Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Medibank Private Limited Full time $60,000 - $90,000 per year

    You're only human.It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.About the Community TeamAt Medibank, our...

  • Sales and Customer Service Consultant

    5 days ago

    Brisbane, Queensland, Australia Medibank Private Limited Full time $104,000 - $130,878 per year

    You're only human.It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.About the Community TeamAt Medibank, our...

  • Customer Support Consultant

    2 weeks ago

    Brisbane, Queensland, Australia RPMGlobal Holdings Limited Full time $90,000 - $120,000 per year

    About the RoleRPMGlobal is seeking a Customer Support Consultant to provide technical and functional support services for our data intelligence platform, MinVu. This is a permanent full-time role based in our Brisbane CBD headquarters.The Customer Support Consultant will be responsible for investigating and resolving issues for our MinVu product. MinVu is...

  • Customer Service Administrator

    5 days ago

    Brisbane, Queensland, Australia Dynamic Door Service Full time $45,000 - $70,000 per year

    BX Bunka Australia, specifically Dynamic Door Service, is looking for a competent individual to fill the role of customer service administrator for a 6 month period.  Working out of our Clontarf office, the successful incumbent will need to possess the following.Requirements:High level of Customer Service skillsHigh level of Data Entry AccuracyExcellent...

  • Customer Service Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Weploy Full time $69,000 - $72,000 per year

    Looking for a role where you can make a difference to someones life?Love supporting customers through the good and bad? We've got you covered. BenefitsFully remote opportunity (must be located in VIC, NSW, QLD for equipment purposes) Starting 13th Oct on a 4-6 months casual contract (permanency thereafter based on performance) Mon-Fri rosters - no...

  • Customer Service Consultant

    1 day ago

    Brisbane, Queensland, Australia The Lottery Corporation Full time $104,000 - $130,878 per year

    Could this be one of those rare moments to do the best work of your career?The Lottery Corporation is Australia's largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.We're the team who bring you Australia's favourite lottery games. For more than a century, we've been...