Customer Service Consultant

3 days ago

Brisbane, Queensland, Australia EB Games Full time $45,000 - $60,000 per year

JOIN THE FUN

As the home of gaming and pop culture, yeah, we sell fun - our products are the coolest in the galaxy - but we also have fun, with spectacular events, celebrations, competitions, and other festivities to brighten your workday.

We take pride in being a safe, inclusive and supportive workplace, offering employee benefits that make a meaningful difference, and investing in our people's development to help them build long and rewarding careers.

So come and join the fun, and do what you do best - with us

Your new role awaits…

As a Customer Service Consultant, the purpose of your role is to provide quality customer service and help to deliver the ultimate EB Experience through our EB and Zing customer service channels

Primary Responsibilities include:

  • Answering all phone and email enquiries in a professional and courteous manner
  • Ensuring efficient and accurate turnaround of customer phone and email requests
  • Maintaining in-depth and accurate knowledge of product, promotions, and the video game/pop-culture industries
  • Ensuring all customer complaints and/or other feedback are managed with care and consideration and follow correct escalation procedures
  • Searching for and providing requested information to customers and our store teams
  • Administration duties

We have multiple casual positions available.

What are we looking for?

To be successful in this role you will have:

  • Commitment to providing exceptional service based on meeting the needs of the customer
  • Strong verbal communication and listening skills, both in person and on the phone.
  • Strong written communication skills and the ability to effectively communicate via text.
  • Analytical, problem solving and decision-making skills
  • Computer, typing and data entry skills across a range of programs
  • Accuracy and high attention to detail in all tasks performed
  • Experience handling difficult customer interactions
  • Call Centre Experience would be advantageous but is not a requirement

What more do we offer?

  • Employee discount at EB Games and Zing in store and online
  • Benefits platform with discounts at all your favourite retailers
  • Paid Parental Leave
  • Flexibility to support you and maintain work-life balance
  • Employee Assistance Program (EAP) for you and your family
  • World-class wellbeing platform
  • Onsite parking
  • Recreation room with consoles, arcade machines, ping-pong and more

A little more about us…

Over 25 years EB Games has become one of Australia & New Zealand's leading retailers, but we don't do retail like most companies. Step into our stores, office or warehouse and the energy and passion is undeniable. With more than 400 locations, EB Games and Zing Pop Culture stores are the home of expert advice, service, and iconic gaming and pop culture products.

In your application, please include a short cover letter or introduction statement and tell us what your favourite game, movie or current pop culture obsession is

** Applications close 29 September 2025 **

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