Officer, Online Origination

2 weeks ago

Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $80,000 - $120,000 per year

Officer, Online Origination

Job number: 802533

Primary position location: VIC- Melbourne CBD

Category: Call Centre/Contact Centre

Work type: Fixed term Full time

Work type: Secondment

Closing at: Aug :55 AEST

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In this role you will be supporting new and existing business customers who apply via with their onboarding needs requiring successful candidates to have an eye for detail, be able to refer to policy where able, offer solutions and do so in a timely manner to meet customer expectations.

  • 6 Month Fixed Term Full Time Opportunity based in Melbourne.
  • In the role of an Officer, Online Origination you will simplify complex processes to make customer experience simple, fast and easy.
  • We are empowered to make a positive difference in for customers and communities.

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of an Officer, you will join our Online Origination Team that's doubling down on customer obsession.

Each day, you'll go above and beyond to:

  • Communicate with customers and business bankers over the phone via inbound and outbound calls as well as email.
  • Establish new to bank customer profiles, personal and simple business entities - sole trader, companies, trust, partnerships, associations, etc.
  • Open business transaction accounts.
  • Complete KYC document checks and retrieval.
  • Establish complex customer profiles by proactively contacting customers to better understand their business structures and ownership.
  • Complete verification of organisational structures and ownership in accordance with AML and KYC regulations.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Experience in a customer service-related role and/or experience in a clerical or administrative role.
  • Previous call centre experience is advantageous.
  • Establish strong customer service and manage customer expectations.
  • Ability to problem solve and maintain high attention to detail.
  • Ability to prioritise tasks and manage customer expectations.
  • Ability to determine reasons for errors and where able, suggest continuous improvement ideas.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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