Clinical Information Officer

Employment Type: Permanent Full Time, 38 hrs per week. Temporary Full Time, 38 hrs per week until June 2026 (with possibility of extension)

Location: Bankstown-Lidcombe Hospital

Position Classification: Administration Officer Level 2

Remuneration:$ $33.37 per hour

Requisition ID: REQ616079

Application Close Date: 16/11/2025

Interview Date Range: 19/11/2025 – 26/11/2025

Contact Details: Felicity Rayner

About the Opportunity

Are you detail-oriented and confident navigating a variety of computer systems and administrative processes? Join our dedicated team and play a vital role in maintaining the accuracy and accessibility of both electronic and physical health records that support high-quality patient care.

In this role, you'll bring your strong organisational skills to manage competing priorities, respond to multiple record access requests, and meet tight deadlines—all while maintaining a high level of accuracy and confidentiality. Your contribution will be key to the smooth and efficient operation of our clinical information services.

If you're ready to make a meaningful impact in a fast-paced healthcare environment, click Apply Now

What You'll be Doing

To provide a high quality administrative and an excellent customer service as part of the Clinical Information Department team in performing functions relating to telephone inquiries and reception duties, medical record retrieval, medical record processing and to accurately retrieve and update patient information using an electronic Patient Administration System and eMR. To be fully conversant and compliant with the NSW Ministry of Health and District Confidentiality and Release of Information policies and Privacy legislation, and maintain the confidentiality of patient information at all times.

Where You'll Be Working

Bankstown-Lidcombe Hospital is located in the city of Bankstown and is in one of the most multicultural local government areas (LGA) in Australia. This hospital has tertiary affiliations with three universities and offers a range of roles and experiences to employees.

The hospital receives highly diverse presentations in ED as well as having general medical and surgical services and sub-specialty services across the hospital. Working at Bankstown-Lidcombe Hospital is a truly rewarding experience which allows you to make a real difference to the multicultural community.

Being part of the team at Bankstown Lidcombe Hospital means you will be a part of a friendly and enthusiastic group of people where you will be truly valued in your work. Being a smaller hospital, you are seen as part of the wider Bankstown-Lidcombe Hospital Family where you are known to the other staff and your patients.

Bankstown-Lidcombe Hospital is like no other in our district and offers unmatched career development and progression opportunities and the hospital focuses on regular training and upskilling. There are regular occasions for working in more senior role and you will have a great management team who dedicate themselves to providing safe, quality patient care through ensuring they have a cohesive and dynamic team.

How to Apply

To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application.

• Demonstrated high level computer skills with experience in the MS Office Suite of products and patient administration systems including keyboarding skills.
• Proven ability to organise and prioritise workload and meet deadlines and demonstrated ability to work with accuracy and follow clearly outlined processes in a fast paced, high volume work environment.
• Effective communication (written and verbal), interpersonal customer service skills with the ability to communicate effectively with a wide range of customers.
• Demonstrated ability to work independently and as a team member under minimal supervision.
• Available to work in a 24/7 Rotating roster environment

Need more information?

1) Click here for the Position Description

2) Find out more about applying for this position

Additional Information

Salary Packaging

South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details.

Health & Fitness

South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport.

Transforming Your Experience

Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment.

To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don't just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.

SWSLHD is committed to driving a child safe culture that upholds children and young people's rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse.

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