Customer Service Manager

7 days ago

Chipping Norton, Australia VDG Services Full time

**About the Business**

VDG is a Nationally recognised company with divisions specialising in Integrated Property Services. The areas we specialise in include cleaning services, security services, hospitality services, property maintenance, washroom services, and grounds and garden maintenance.

We are highly respected within the industry for delivering high-quality and innovative services to our clients.

**The Opportunity**

We have an exciting opportunity available for a professional and customer focused Customer Service Manager to join our friendly and rapidly growing commercial cleaning company. The role is a full-time position offering an attractive salary and an excellent workplace culture.

**Key Responsibilities**

In your role as Customer Service Manager, your responsibilities will include but are not limited to:

- Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
- Ensuring operational efficiency within the organisation.
- Providing direction and feedback to team members and assisting with recruitment.
- Managing, motivating and developing staff providing customer service.
- Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
- Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
- Meeting and exceeding client KPI’s.

**The Skills and Expertise**

To be considered for this role, you are required to have:

- Minimum 3 years experience.
- Exceptional customer service experience.
- Strong attention to detail and time management / organisation skills.
- Highly developed verbal & written communication skills.
- The ability to manage and communicate to staff and clients.
- Problem solving skills.
- Intermediate computer skills (Word, Excel, Outlook).
- Dependable, highly organised and motivated.
- Own car and Drivers Licence.

**In return you will be rewarded with**:

- Car allowance.
- Mobile phone.
- Opportunity to work with a friendly and supportive team.

**The Next Step**

Pay: $70,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Customer Service Manager: 3 years (preferred)

Work Location: In person

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