Client Services Representative

5 days ago

Melbourne, Victoria, Australia Greencross Pet Wellness Company Full time $40,000 - $60,000 per year
Company Description

Greencross Vet Hospital (GVH) is a leading multidisciplinary 24/7 teaching veterinary hospital, located at the University of Melbourne's Werribee campus. We are proud to deliver excellence in veterinary care, education, and innovation across General Practice, Specialty, and Emergency & Critical Care services.

Our hospital thrives on teamwork, compassion, and collaboration—providing a supportive environment where every team member plays a vital role in creating an outstanding experience for our clients and their pets.

Job Description

We are seeking friendly, organised, and proactive Client Services Representatives to join our dynamic front-of-house team. As the first point of contact for our clients, you will play an essential role in providing exceptional service and ensuring smooth communication between our clients and clinical teams.

This is a fantastic opportunity to work in a busy, diverse, and rewarding environment, supporting our clients as they navigate their pets' care journey across all hospital services—from routine appointments to complex specialist and emergency visits.

Key Responsibilities

· Welcome clients and their pets, providing a warm and professional first impression.

· Manage check-ins, appointments, and client communications with efficiency and empathy.

· Support clinicians by coordinating workflows, managing bookings, and ensuring smooth administrative operations.

· Communicate clearly and compassionately with clients—both in person and over the phone—keeping them informed about their pet's care.

· Maintain accurate client and patient information using RxWorks and other hospital systems.

· Assist clients as they navigate the hospital, helping to create a calm and supportive environment.

· Collaborate with veterinarians, nurses, and students to ensure seamless service delivery.

· Contribute to a positive, team-oriented culture where every client interaction reflects our hospital's values of care, respect, and excellence.

Additional Information

About You

· Personable and Professional: You enjoy engaging with people and providing genuine, compassionate service.

· Organised and Reliable: You're punctual, detail-oriented, and thrive in a busy environment.

· Tech-Savvy: Confident in using computer systems, ideally with experience in RxWorks or similar veterinary software.

· Strong Communicator: Excellent verbal and written communication skills, with the ability to stay calm and positive under pressure.

· Team Player: You work collaboratively with colleagues across all hospital departments.

· Flexible: Willing to work a variety of shifts, including weekends, evenings, and public holidays, as part of our 24/7 hospital operations.

 

What We Offer

· A welcoming, supportive, and collaborative team environment.

· Opportunities for career development and ongoing training.

· Exposure to a wide variety of cases across General Practice, Specialist, and Emergency departments.

· Competitive remuneration and flexible rostering options (full-time, part-time, or casual).

· The chance to make a genuine difference in the lives of pets, their families, and our veterinary community.

How to Apply

If you are a motivated and compassionate individual who enjoys client interaction and wants to contribute to a high-performing veterinary hospital, we'd love to hear from you

Please send your resume and a cover letter outlining your experience and enthusiasm for this role to [email protected]

Join us at Greencross Vet Hospital, where every day brings new opportunities to support our clients, work with an exceptional team, and make a meaningful impact in veterinary care.

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