Pilot Scheduler

• Join our dynamic and rapidly expanding team as we embark on an exciting journey of organisational growth and innovation, working towards our vision of becoming Australia's Port for the Future.
• Work on meaningful initiatives that will help create prosperity for the North Queensland's communities.
• Enjoy an environment that provides attractive benefits including flexibility, true work-life balance and generous opportunities for professional development.

About the Port

The Port of Townsville Limited (the Port) has been actively shaping the future of Townsville and North Queensland for 160 years.

Today, we are Australia's largest port for zinc, lead, copper, sugar and fertiliser. Additionally, we handle more motor vehicles and containerised goods than any other port in Northern Australia. The goods that flow through our ports are grown, mined, manufactured and used to better the lives of more than 800,000 people across a vast catchment area, spanning from Hinchinbrook to the Burdekin and west to Mount Isa.

On average, more than 8 million tonnes of goods, worth more than $10 billion, cross our wharves each year. Thanks to our customers, we are one of the country's most diverse ports, linking more than 30 different commodities to 130 ports in 44 countries.

The Townsville port is also an increasingly strategic forward mounting location in Australia's Defence capabilities, as well as an important tourism enabler due to its modern dedicated cruise ship terminal.

Working with us

The Port of Townsville is expanding its team of passionate and innovative professionals as we undergo a period of significant and sustainable growth.

We are currently undertaking the biggest port expansion in our history, trade volumes are expected to triple by 2050 as new projects in rare earth, critical minerals and renewable energy come to realisation and demand for Defence and cruise shipping capacity is rapidly increasing.

In the coming years we will be challenged to continue to deliver highly competitive day to day port operations, drive improvements in sustainability across all areas of the business and deliver major capital works projects that will ensure our capacity to facilitate the trade demands of the future.

We are currently looking for exceptional talent to join our team as we embark on this journey. Are you a proactive and ambitious individual with a passion for making a real impact? This is your chance to be part of a collaborative and forward-thinking environment where your ideas and contributions will be valued.

The Port provides a supportive workplace culture that is committed to improving diversity and fostering inclusivity. With a strong focus on nurturing growth and continuous learning, you'll have the resources and guidance to excel in your role and beyond.

About the role and you

The Pilotage Scheduler plays a pivotal role in supporting the Pilotage Services business unit by supporting the Manager and Deputy Manager Pilotage Services with the safe and efficient scheduling of Marine Pilots, their equipment, and travel requirements. This position ensures that Pilot utilisation is optimised and aligns with safety regulations, fatigue risk management, and enterprise agreements. Through effective coordination with multiple teams such as Vessel Traffic Services and Marine Services, the Scheduler supports operational excellence while proactively refining processes to meet evolving maritime demands. The role is central to upholding high standards of customer service and fostering a positive team culture across Pilotage Services.

Experience you'll need

To be successful in the role, you will require:

• Develop and implement scheduling systems that reflect fatigue management principles and relevant workplace agreements
• Coordinate maritime assets and personnel to meet daily operational needs and future demand
• Oversee the pilot roster and training matrix are accurately updated and proactively managed
• Develop and maintain clear documentation of scheduling processes to support long-term sustainability
• Support pilots with IT application issues, especially the pilot application within the Ports Shipping System
• Oversee the maintenance and continuous improvement of the pilotage safety management system
• Administer commercial contracts across the pilotage unit, ensuring compliance and value delivery
• Collaborate with Vessel Traffic Services and Marine services teams to ensure timely and accurate resource deployment
• Monitor operational performance and resource utilisation to support growth forecasting
• Drive performance reporting initiatives and champion continuous enhancement of operational processes
• Coordinate rostering functions and engage in on-call responsibilities to oversee vessel scheduling and berth guard protocols
• Assist with, the coordination of cruise and defence vessel port calls, including liaison with Navy, Army, and foreign defence divisions
• Effectively allocate resources to uphold safety standards and compliance obligations
• Foster a constructive working environment by engaging with frontline teams and promoting positive team culture
• Represent the pilotage services team interests in cross-functional meetings and external stakeholder engagements
• Ensure that service delivery remains customer-centric and aligned with broader organisational objectives

For a more comprehensive understanding of the position's requirements, please refer to the Position Description available on our website.

Application process

• Click apply and follow the prompts
• Attach your current resume and a cover letter to your application
• Applications close 11pm Sunday, 19 October 2025

For enquiries, please contact -, noting that applications must be submitted via our recruitment site - email applications will not be accepted.

At the Port of Townsville, we value and celebrate the diversity of our community and recognise that it enriches our workplace. We strongly encourage applicants from all backgrounds to come forward, confident that you will be met with respect and consideration. We are committed to ensuring our working environment is safe and welcoming.

If you are an applicant who faces challenges due to cultural barriers or disabilities, please know that we are here to support you throughout the application process. We strive to create a welcoming and accessible recruitment experience for all candidates, and we encourage you to approach us if you require any assistance or accommodations.

Together, let's build a workforce that thrives on inclusivity and embraces the strengths that everyone brings to our team.