Support Officer

4 days ago

Sydney, New South Wales, Australia Australian Red Cross Full time $76,000 - $120,000 per year
  • Permanent position
  • Full time hours
  • Sydney location

About us

Australian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.

About the role

The Support Officer - Community Mobilisation provides vital customer service, administration, training and systems support that underpins the volunteer and member experience at Red Cross.

This role comprises varied duties which include administrative and system support: inbox management, volunteer and member enquiries as well as branch support. The Support Officer will work with the Officer – Community Mobilisation to support the consistent and efficient steps to attracting, retaining, and resource planning of volunteers and members.

What you will bring

  • Demonstrated administrative skills and database experience
  • Great customer service skills with the ability to prioritise work and service requests
  • Creative thinker with the ability to collaborate and apply technology to solutions
  • Ability to train and build the capacity of others in systems and processes
  • Great interpersonal skills with the ability to work with a diverse range of people
  • Strong commitment to Reconciliation
  • Working knowledge and relevant experience in working with and supporting volunteers and/or members

Mandatory requirements:

  • A Working with Children Check
  • Current Australian Drivers Licence

Benefits that act for you, while you act for humanity

Financial wellbeing: In addition to your pay, you can take advantage of salary packaging that could provide you with a great way to reduce the amount of tax you pay - and get more from your pay. You can salary package up to $15,900 for living expenses (such as rent, groceries, utility bills); up to $2,650 for holiday accommodation and meals when dining out; Novated car leases; superannuation

Health & Wellbeing: You can tap into specialist advice for nutrition, sleep, resilience and mindfulness. And access guided meditation and other wellbeing programs.

Work/Life Flexibility: You can access a paid 'Me' day just for you and a wide range of other paid leave options.

Career development: Access to learning, training, and development courses

Further information

This role is covered by the Social, Community, Home Care and Disability Services Award - Level 3. Salary from $76, superannuation + access to salary packaging.

For additional enquiries, please contact Dani Sweetman at for a confidential discussion.

Applications close: Tuesday 30th September 2025.

We encourage applicants to apply ASAP as we will be reviewing applications as they are submitted and may fill this role prior to the advertised closing date.

While we appreciate all interest in our organisation, we won't engage with or accept candidates from agencies or consulting firms on this occasion.

Job Ref #: 12951

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Thank you for considering a career at Red Cross. We also have great opportunities to volunteer. Click here to find out more.

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