Senior Digital Account Manager

5 days ago

Sydney, New South Wales, Australia We Are Welcome Full time $70,000 - $120,000 per year

Welcome is one of Australia's most awarded full-service agencies, famous for building epic brands and smashing boundaries. We're on the hunt for a Digital Marketing Account Manager who's equal parts strategist, creative thinker, and relationship builder—a dynamic pro ready to own client partnerships and guide digital campaigns to new heights. We believe in fast-track progression: top performers rise quickly, supported by personalised training and mentorship.

Love working with iconic brands, brilliant clients, and a genuinely inspiring team?

Want to learn, grow, make a real impact, and have a tonne of fun every day?

Dive in—let's shape the future together.

What You'll Be Doing
  • Manage diverse client accounts, acting as the trusted point of contact for brands seeking digital growth.
  • Develop and oversee integrated digital strategies—SEO, SEM, paid media, social, content, and more—to drive measurable results.
  • Lead campaign planning and execution, collaborating closely with creative, development, and performance teams.
  • Build enduring client relationships, delivering clear reports, updates, and recommendations that add genuine business value.
  • Conduct regular strategy reviews, uncover opportunities for improvement, and proactively address challenges.
  • Oversee website design and development projects, partnering with designers and developers, and advising on site layout and user experience.
  • Manage and recommend major CMS platforms like WordPress, Drupal, HubSpot, or Shopify, ensuring clients' websites are dynamic, powerful, and easy to update.
  • Understand and implement CRM solutions (Salesforce, HubSpot, Zoho, etc.) and deliver customer journey mapping and automated workflows using leading marketing automation tools (Marketo, HubSpot, Pardot, etc.).
  • Ensure all digital and brand touchpoints—web, social, email—are aligned, consistent, and delivering the best possible outcomes for clients.
  • Drive new business, scoping opportunities and presenting tailored solutions.
  • Juggle multiple projects with tight deadlines, bringing creative ideas and technical know-how to the table.
What We're Looking For
  • Minimum 3+ years' experience in digital marketing account management, ideally within a full-service agency.
  • Exceptional communication, presentation, and relationship-building skills—internally and with clients at all levels.
  • Strategic thinking blended with hands-on campaign delivery, plus proven ability to manage competing priorities.
  • Up-to-date technical digital marketing knowledge—across website design & development, CMS management (WordPress, Drupal, HubSpot), CRM tools, and marketing automation platforms (Marketo, HubSpot, Pardot).
  • Collaborative spirit; someone who thrives working with diverse teams and brings high energy to the work environment.
  • Organised, solutions-focused, and passionate about continual learning and delivering results.
  • Bachelor's degree preferred.
Why join Welcome?

Make your mark in a fast-growing, passionate team obsessed with creating Australia's next generation of leading brands. If you're ready to combine strategy, execution, creative flair, and technical expertise—while enjoying real opportunities for career progression and a collaborative vibe—Welcome is your perfect next step.


To apply: Send your CV and a short note on your proudest achievement managing client brands and businesses.

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